QA MANAGER I CUSTOMER

Position Overview

The Quality Manager I, Customer role is responsible for proactively supporting the growth objectives of the business and the management and maintenance of existing business, by implementing systems and programs to allow McCormick to efficiently and effectively meet and support customer Quality expectations, while assuring compliance to McCormick Quality policies and procedures.

Key Responsibilities

• Develops Customer Intimacy to proactively meet customer quality expectations
• Interprets and assists in the development and execution of customer quality programs and systems
• Ensures products and procedures conform to McCormick and customer requirements
• Solves complex quality issues including customer complaint resolution and issues at vendors
• Ledes customer specification development and approval
• Manages Quality Systems/Food Safety customer program requirements, and accountable for quality/food safety audit results
• Participates in commercialization and continuous improvement activities
• Serve as Quality/Technical support between the McCormick Corporate, USIG and other McCormick worldwide Quality Assurance operations and worldwide customers

Required Qualifications

• Level of Education and Discipline: BA in Chemistry, Biology, Food Science, or related field
• Experience: Minimum 5 years on increasing responsibility in a Quality, Operations or Technical position
• Business Acumen for customer segment, knowledge and experience of business practices for the customer base, understanding of customer go-to-market strategies and impact on quality program and practices
• Quality Assurance and Food Safety Systems expertise
• Understanding of McCormick's internal supply chain and operations to interface as needed to meet customer requirements
• Interpersonal Skills - leadership, interactions, communication, influence: Ability to communicate effectively with plant employees and across McCormick functions. Ability to negotiate with customers to satisfy the customer needs without unnecessary overextension of McCormick resources. Presentation skills required.
• Daily interface with McCormick Operations teams and dedicated Technical teams, business unit, and account managers and global partners. Routine interaction with Customer and Vendors quality staff, manufacturing locations, and at times product development and purchasing teams. Routine interaction with McCormick Supply Planning and Customer Service.

Other Skills and HPO Competencies

• Leadership - Have demonstrated strengths in the following areas: problem solving, data analysis, negotiation skills, sense of urgency, customer service, ability to manage multiple priorities, professionalism, teamwork, communication skills (verbal and written), general leadership, and a strong work ethic.
• Technical - Statistical Process Control, Total Quality Management
• Professional - Ability to interact, negotiate, and communicate effectively with customers in a professional environment.

Base Salary

Base salary compensation will be determined based on factors such as geographic location, skills, education, experience for this role, and/or internal equity of our current employees as part of any final offer. This position is also eligible to participate in McCormick’s Incentive Bonus (MIB) Plan. In addition to a competitive compensation package, permanent employees of McCormick are eligible for our extensive Total Rewards programs that include: Comprehensive health plans covering medical, vision, dental, life and disability benefits Family-friendly benefits such as paid parental leave, fertility benefits, Employee Assistance Program, and caregiver support Retirement and investment programs including 401(k) and profit-sharing plans.