QA Lead / Software Test Manager – EHR SaaS NEW!

About the role

We are seeking an experienced QA Lead / Software Test Manager to lead the quality assurance strategy, planning, execution, and governance for a large-scale Electronic Health Record (EHR) SaaS implementation.

Responsibilities

• Lead the overall QA strategy, testing approach, planning, execution, governance, and resource management.
• Develop and maintain test plans, test schedules, test cases, traceability matrices, and test evidence.
• Serve as the primary QA contact for program leadership, IT teams, vendors, business users, and clinical stakeholders.
• Provide regular reporting on testing progress, risks, defects, quality metrics, and readiness.
• Lead defect management, prioritization, triage, retesting, and final validation.
• Lead data migration and conversion testing from legacy EHR and ancillary systems.
• Validate patient, clinical, pharmacy, billing, and historical data for accuracy, completeness, integrity, and reconciliation.
• Review and test ETL processes, data mapping, validation rules, reconciliation reports, and exception reports.
• Perform pre-load and post-load validation, record counts, field-level verification, and data reconciliation.
• Coordinate testing of interfaces, inbound/outbound data feeds, integrations, and downstream reporting.
• Lead functional testing across EHR modules including clinical, scheduling, orders, medications, documentation, and billing.
• Validate end-to-end workflows across clinicians, nurses, pharmacy, registration, and administrative users.
• Lead system, integration, regression, and UAT testing activities.
• Ensure SaaS configuration changes and vendor releases are fully tested before deployment.
• Partner with business and clinical SMEs to develop UAT scenarios, test cases, and acceptance criteria.
• Support UAT execution, defect triage, business sign-off, and deployment readiness.
• Track test execution and defects using tools such as Azure DevOps, ALM, and Jira.
• Support manual and automated testing approaches as applicable.
• Coordinate testing activities across vendors and multidisciplinary teams.
• Ensure QA documentation meets audit, regulatory, compliance, and project delivery standards.

Qualifications

• 11+ years of experience in QA Lead, Test Lead, QA Manager, or Test Manager roles.
• 11+ years of hands-on experience with data validation, data migration, and ETL testing.
• 11+ years of experience leading functional testing for EHR or healthcare SaaS platforms.
• 11+ years of experience testing EHR modules including clinical, scheduling, orders, medications, documentation, and billing.
• 11+ years of experience validating end-to-end clinical and administrative workflows.
• 11+ years of experience leading data migration and conversion testing from legacy EHR and ancillary systems.
• 11+ years of experience validating patient, clinical, pharmacy, billing, and historical records.
• 11+ years of experience testing interfaces, inbound/outbound data feeds, integrations, and downstream reporting.
• 11+ years of experience creating and maintaining test plans, test cases, traceability matrices, and test evidence.
• 11+ years of experience coordinating testing with vendors and multidisciplinary teams.
• 11+ years of experience testing SaaS configuration changes and vendor releases.
• 11+ years of proficiency with Azure DevOps, ALM, Jira, or similar test management tools.
• 11+ years of experience working in Agile and/or hybrid delivery environments.

Preferred Qualifications

• 6+ years of experience supporting EHR implementations involving clinical, pharmacy, and billing workflows.
• 6+ years of knowledge of healthcare data standards such as HL7, FHIR, CCD/A, ICD, and CPT.
• 6+ years of understanding of HIPAA, healthcare privacy, security, and government compliance requirements.
• Experience supporting state or public-sector healthcare systems.
• Experience with both manual and automated testing methodologies.
• Strong leadership, communication, analytical, problem-solving, and stakeholder management skills.

Education

A Bachelor's degree in Computer Science, Information Technology, Healthcare Information Systems, or a related field is preferred.