QA Lead – Salesforce Loyalty Management

About the role

We are seeking an experienced QA Lead to lead all quality assurance activities for a strategic enterprise initiative to migrate our existing Epsilon Loyalty Platform to Salesforce Loyalty Management (SF LM).

This role will be responsible for defining the overall QA strategy, leading testing across multiple workstreams, coordinating a distributed QA team, and ensuring the successful delivery of a highly integrated enterprise loyalty solution.

The implementation includes migration of loyalty data, customer rewards, tiers, points, promotions, and member experiences while integrating Salesforce Loyalty Management with numerous enterprise applications.

Key Responsibilities

• Develop and own the end-to-end QA Strategy for the Epsilon to Salesforce Loyalty Management migration.
• Lead, mentor, and coordinate onshore and offshore QA resources.
• Define testing standards, governance, quality gates, and entry/exit criteria.
• Oversee planning and execution of: System Integration Testing (SIT), End-to-End Testing, Regression Testing, User Acceptance Testing (UAT) and Production Validation.
• Validate successful migration of loyalty data including customer profiles, points, tiers, rewards, offers, promotions, certificates, and transaction history.
• Coordinate testing across multiple Agile teams supporting the loyalty ecosystem.
• Partner with Product Owners, Business Analysts, Architects, Developers, and business stakeholders to ensure complete test coverage.
• Lead defect triage sessions and drive timely issue resolution.
• Manage test environments, test data, and release readiness activities.
• Report testing progress, quality metrics, risks, and release readiness to program leadership and executive stakeholders.
• Support production deployment planning and hypercare activities.

Required Experience

• 8+ years leading Quality Assurance teams on enterprise software implementations.
• Proven experience leading QA for enterprise platform migrations or digital transformation initiatives.
• Experience with Salesforce platforms (Sales Cloud, Service Cloud, Marketing Cloud, or Salesforce Loyalty Management preferred).
• Experience testing complex enterprise integrations and APIs.
• Strong understanding of Agile/Scrum delivery methodologies.
• Experience using Jira, Zephyr, or similar test management tools.
• Strong SQL and data validation experience.
• Experience managing onshore and offshore QA teams.
• Excellent communication, leadership, and stakeholder management skills.

Preferred Experience

• Salesforce Loyalty Management (SF LM) implementation experience.
• Epsilon Loyalty Platform experience.
• Retail, loyalty, or customer engagement platforms.
• Customer data migration and validation.
• Testing across integrated enterprise systems including: Commerce (SFCC), Point of Sale (POS), Marketing Cloud, Mobile Applications, Customer Data Platforms / Data Cloud, Order Management Systems.
• Supporting enterprise UAT planning and execution.

Technical Skills

• Salesforce Loyalty Management
• Salesforce Platform
• Jira
• Zephyr
• Postman
• SQL
• REST APIs
• Test Automation Frameworks
• Azure DevOps (Preferred)

Leadership Expectations

The QA Lead will establish the testing strategy across multiple cross-functional teams and vendors supporting the Loyalty Re-Platform initiative. This individual will provide leadership throughout planning, execution, defect management, release readiness, and production deployment while ensuring quality standards are consistently applied across all workstreams.

What We Offer (W-2 Employment)

• Health, Dental, and Vision Insurance
• Employer Contributions to Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Savings
• Career Growth Opportunities
• Team Engagement Activities