QA Engineering Manager

About Our Client

This organization develops software and data solutions that support critical customer communications across North America. With over 45 years of experience, it combines deep postal expertise with modern technology to help customers improve operational efficiency, navigate complex mailing logistics, and drive corporate growth.

About the Opportunity

The QA Engineering Manager will lead and advance quality assurance practices across a range of enterprise desktop and multi-tenant SaaS products. This role is responsible for establishing and executing an progressive quality strategy centered on end-to-end automation, scalable test frameworks, AI-assisted validation practices, and standardized testing lifecycles. The manager will provide leadership at both the strategic and operational levels to enhance overall product quality, accelerate release confidence, and foster a culture of continuous engineering improvement.

Responsibilities

• Lead, mentor, and structurally manage multi-disciplinary QA engineering teams, clearly defining team structures, performance metrics, and professional career development pathways
• Allocate engineering resources dynamically across parallel product lines in strict alignment with business priorities, sprint goals, and organizational release schedules
• Promote a pervasive culture of quality ownership, technical accountability, and open collaboration across distributed engineering groups
• Mentor internal team members in modern, shift-left QA methodologies, quantitative metrics, and advanced test design patterns
• Manage external contractor and vendor contributions to ensure architectural consistency and adherence to corporate testing standards
• Define, implement, and standardize scalable QA processes and key validation frameworks across disparate teams and software products
• Develop and scale long-term test automation strategies, focusing script development on high-value user paths, regression risk areas, and API layer coverage
• Set strict technical standards for automated test architecture, automation code quality, pull request (PR) reviews, and unified execution reporting
• Collaborate directly with Development and DevOps teams to integrate automated testing suites seamlessly into continuous integration and continuous deployment (CI/CD) pipelines
• Advocate fiercely for end-user and customer perspectives during initial design phases, refinement sessions, and final implementation
• Monitor, analyze, and optimize key quality indicators, including automation coverage percentages, escape defects, and historical bug trends
• Evaluate, prototype, and implement modern AI-assisted testing tools to enhance QA delivery efficiency and test case generation speed
• Establish clear engineering best practices, compliance policies, and rigorous quality gates for staging environments and production release readiness

Requirements

• Ten (10) to fifteen (15) years of progressive professional experience within Quality Assurance or Software Engineering, including at least five (5) years of dedicated experience leading and managing technical teams
• Demonstrated history managing quality verification for both on-premise desktop software and modern cloud-native SaaS solutions
• Comprehensive technical knowledge of functional, regression, RESTful API, UI automation, and comprehensive end-to-end release testing
• Exceptional verbal and written communication skills with a track record of translating complex technical risks to non-technical business leaders
• Direct hands-on experience integrating robust automation suites into modern continuous integration (CI/CD) deployment workflows
• Deep foundational understanding of Agile Software Development Life Cycle (SDLC) models, sprint mechanics, and enterprise release management
• Proven ability to standardize, document, and enforce unified QA methodologies across cross-functional engineering teams
• Strong technical understanding of complex multi-server architectures, relational/non-relational databases, and containerized SaaS environments
• Extensive experience utilizing enterprise test case management repositories and issue tracking systems (such as Jira or specialized ALM tools)
• Able to coordinate application security testing, vulnerability scanning, and compliance tracking with specialized internal security teams

Preferred Qualifications

• Practical experience utilizing or evaluating AI-assisted QA tools, code generation plug-ins, and LLM-driven automation scripts
• Deep familiarity with modern source control workflows (Git/GitHub), branch management strategies, and multi-tenant cloud infrastructure
• Strong working knowledge of modern security principles, data encryption standards, and enterprise compliance architectures

Pay Range and Compensation Package

Target baseline salary framework: Annual base compensation structures are determined dynamically based upon the candidate's technical testing depth, cloud application scale experience, and management tenure evaluation

Total rewards options feature a competitive baseline salary package paired with comprehensive corporate benefits structures

Benefits & Perks

Comprehensive corporate benefits parameters—including specific healthcare options, paid time off architectures, and specialized savings plans—will be outlined in full detail by the talent acquisition team during the preliminary evaluation stages

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.