QA Customer Service Representative

About the Role

As a QA Customer Service Representative at Dave Jones, you will be the first point of contact for our valued General Contractors and Builder customers within our Quality Assurance Segment. You'll play a crucial role in ensuring customer satisfaction by providing excellent support and information concerning our services. Your effective communication and problem-solving skills will help build trust and relationships with our clients.

Responsibilities

• Answer customer inquiries via phone, email, and builder portals with professionalism and courtesy
• Provide accurate information regarding services and assist customers in placing requests
• Resolve customer complaints and issues in a timely manner to enhance customer satisfaction
• Maintain detailed records of customer interactions and transactions
• Collaborate with various departments to provide seamless service
• Coordinate with our service technicians to ensure first call completion success

Requirements

• High School Diploma or Equivalent
• Previous customer service experience preferred
• Strong communication and interpersonal skills
• Proficient in Microsoft Office Suite and CRM software
• Ability to work in a fast-paced environment

Pay

Hourly wage is set between $23.00 and $26.00 per hour, dependent on experience

Schedule

Monday - Friday, 7:00AM - 3:30PM

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources