QA Compliance Supervisor

Key Responsibilities

• Oversee customer complaint investigations and resolution activities
• Review, trend, and analyze complaint data to identify recurring issues
• Partner with cross-functional teams to determine root cause and implement corrective actions
• Support product-related investigations and quality event management
• Lead and support deviations, non-conformances, CAPAs, and change controls
• Maintain compliance with applicable regulatory and internal quality requirements
• Monitor quality system performance and drive continuous improvement initiatives
• Ensure timely closure and effectiveness of investigations and CAPAs
• Supervise quality compliance activities and support development of team members
• Provide guidance to manufacturing, laboratory, and operational teams on compliance expectations
• Maintain a strong quality presence throughout site operations
• Support training and quality awareness initiatives across the organization
• Audits & Inspection Readiness
• Support internal, customer, and regulatory audits
• Assist with audit responses and corrective action implementation
• Maintain documentation and records in an inspection-ready state
• Participate in compliance assessments and risk management activities
• Cross-Functional Collaboration
• Pollner with Manufacturing, Quality, Laboratory, and Supply Chain teams
• Support complaint-related product investigations and risk assessments
• Assist with quality metric reporting and trend analysis
• Contribute to quality and operational excellence initiatives

Qualifications

• BS degree in a scientific, technical, or related discipline
• 5+ years of experience within a regulated manufacturing environment
• Experience supporting complaints, investigations, CAPAs, deviations, and quality systems
• Familiarity with FDA-regulated industries and cGMP requirements
• Strong communication, investigation, and problem-solving skills
• Previous leadership or supervisory experience preferred