PW1100G-JM Customer Technical Services Cold Section Engineer - Onsite

Date Posted: 2026-08-21 | Location: East Hartford, CT (Onsite) | U.S. citizenship is required.

About the Role

The CTS engineer works directly with airline customers and engine overhaul facilities, teaming up with their respective disciplines to:

• Understand and implement corrective action for engine-related in-service events and hardware issues identified during overhaul.
• Support MROs to resolve work-stops during teardown and reassembly of engines.
• Support Airlines to resolve Aircraft on the Ground (AOGs) and coordinate resolution of service issues.
• Initiate technical data development of documentation for engine/module piece part inspection and for Engine Manuals (EM) and Aircraft Maintenance Manuals (AMM).
• Coordinate with the technical publication organization (MDE) and provide direction for all technical publications’ issues related to their hardware.
• Interface with Airbus by providing design, operation, maintenance, and customer service data.
• Coordinate resolution on hardware investigations (CPRs – Customer Part Returns).
• Coordinate resolution on Quality Notifications (QNs).

Requirements

• Bachelor's Degree in Mechanical or Aerospace Engineering is required.
• 5+ years of Engineering experience or 3+ years with an advanced degree.
• U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Preferred Qualifications

• Broad knowledge of project management.
• Substantial knowledge of RTX projects, programs, or systems to provide enhancements within the job area.

Benefits

• Medical, dental, vision, life insurance, and short-term/long-term disability.
• 401(k) match.
• Flexible spending accounts.
• Flexible work schedules.
• Employee assistance program.
• Employee Scholar Program.
• Parental leave.
• Paid time off and holidays.
• Annual short-term and/or long-term incentive compensation programs (eligibility dependent on role level and collective-bargaining agreement).
• Relocation package.

Pay

The salary range for this role is 86,800 USD - 165,200 USD. The range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.