Purchasing Agent I (IT Hardware & Software)

Key Responsibilities

• IT Asset Procurement: Prepares and executes purchase orders for IT hardware and software subscriptions.
• Technical Specifications: Works with BT stakeholders to establish clear bills of materials with appropriate technical specifications for requested items.
• Licenses & Subscription Support: Assists in tracking software renewal dates, seat counts, and maintenance agreements to ensure continuous service.
• Customer Service: Consistently demonstrates exceptional customer service skills to FTI team members and external technology partners.
• Calculations & Costing: Performs calculations to compare the costs of alternative hardware options or different licensing models.
• Expediting: Proactively monitors and expedites supplier shipments, deliveries, and pickups to meet internal project deadlines.
• Training Application: Actively applies procurement training and IT industry knowledge to daily work tasks.
• ServiceNow / ITAM Process Execution: Request intake & tracking, order documentation, receiving confirmation & exceptions, asset record handoff support, metrics & reporting, negotiating quote acquisition, data support, vendor representation, trust building, conflict management, issue resolution, escalation, situational awareness, problem solving, resourcefulness, analytical thinking, continuous improvement, rationalization, process management task proficiency, metric adherence, process feedback, organizational agility, collaboration, policy understanding, drive for results, timeliness, efficiency, assignment ownership, team integration, strategic agility, creative thinking.

Qualifications

Required:

• Proficiency in Microsoft Office Suite
• Experience with IT asset management systems (e.g., ServiceNow)
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team

Preferred:

• Knowledge of ITIL framework
• Experience with ITAM tools
• Understanding of IT security best practices

Skills

• IT Asset Procurement
• Technical Specifications
• Licenses & Subscription Support
• Customer Service
• Calculations & Costing
• Expediting
• Training Application
• ServiceNow / ITAM Process Execution
• ServiceNow Request intake & tracking
• Order documentation
• Receiving confirmation & exceptions
• Asset record handoff support
• Metrics & reporting
• Negotiating Quote Acquisition
• Data Support
• Vendor Representation
• Trust Building
• Conflict Management
• Issue Resolution
• Escalation
• Situational Awareness
• Problem Solving
• Resourcefulness
• Analytical Thinking
• Continuous Improvement
• Rationalization
• Process Management Task Proficiency
• Metric Adherence
• Process Feedback
• Organizational Agility
• Collaboration
• Policy Understanding
• Drive for Results
• Timeliness
• Efficiency
• Assignment Ownership
• Team Integration
• Strategic Agility
• Creative Thinking

Benefits

FTI offers a comprehensive benefits package including:

• Competitive, merit-based compensation
• Flexible and robust benefits package
• Industry-leading benefits
• Continued education programs
• Professional development opportunities

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.