PUIG Fragrance Consultant - Cairo & Giza

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for consumers.

About the role

The Fragrance Consultant is responsible for delivering an exceptional and personalized customer experience while representing fragrance brands and driving sales performance. The role requires fragrance knowledge, excellent selling skills, and the ability to understand customers' preferences and recommend fragrances that best suit their needs.

Responsibilities

• Build and maintain exceptional customer experience standards to develop strong client loyalty.
• Engage with customers to understand their preferences, needs, and fragrance profiles.
• Recommend and sell fragrances based on customers' preferences, occasions, and individual needs.
• Demonstrate strong knowledge of fragrance notes, families, products, and brand stories.
• Communicate product features, benefits, prices, availability, and promotions effectively.
• Deliver engaging fragrance consultations and product demonstrations.
• Achieve individual and store-level sales targets, KPIs, and incentive objectives.
• Drive upselling and cross-selling opportunities across the fragrance portfolio.
• Track sell-out performance and contribute to achieving monthly sales targets.
• Monitor and report daily sales performance.
• Support new product launches, promotional activities, and in-store activations.
• Ensure the counter/store is maintained according to brand standards and guidelines.
• Ensure proper merchandising and product visibility at all times.
• Maintain adequate stock levels and ensure timely stock replenishment.
• Report stock shortages and support stock ordering processes.
• Ensure stock is received and handled according to set procedures.
• Maintain high standards of grooming and professional appearance.
• Act as a strong ambassador for the represented fragrance brands and consistently reflect their image and values.

Requirements

• Previous experience in fragrance or beauty retail, preferably within a premium or luxury environment.
• Strong passion for fragrances, beauty, and client experience.
• Flexible and adaptable, with the willingness to work retail hours and rotate across store locations, as required by the business.
• Good knowledge of fragrance products, notes, and fragrance families is highly desirable.
• Proven experience in achieving sales targets and KPIs.
• Strong communication, interpersonal, and customer engagement skills.
• Ability to build relationships with customers and deliver personalized recommendations.
• Commercially driven with strong upselling and cross-selling skills.
• Strong grooming and professional presentation.

Benefits

• Competitive benefits package including health care and child education contribution.
• Remote and flexible working policies.
• Exclusive employee discounts.
• Learning and development opportunities.
• Exposure to different assignments within your role or through internal mobility.