Fragrance Consultant - Coty Luxury, Cairo

About the Company

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. As a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. The Group delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps, shaping the future of luxury retail through innovation and technology.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, bringing together over 16,000 professionals across eight countries in the Middle East and LATAM. Sustainability is at the core of the Group’s strategy, guided by commitments to people, partners, and the planet, including a pledge to reach Net Zero by 2040.

Responsibilities

• Build and maintain guest experience standards to build strong loyalty.
• Address customers' queries about products, prices, availability, product uses, and services.
• Communicate with customers to assess their needs, provide assistance, and meet or surpass expectations.
• Advise customers on the product ranges best suited to their needs.
• Demonstrate the usage and benefits of various brands and products.
• Generate sales while achieving line and sales targets, using makeup knowledge.
• Track and report daily sales, including sell-out target tracking at the store level.
• Participate in achieving incentives and track post-launch sales at the store level.
• Ensure merchandising levels in the store meet brand guidelines.
• Handle in-store stock replenishment in the appropriate shelves/counters at appropriate times.
• Report stock shortages using the stock order form and ensure stock receipt as per set procedures.
• Maintain high standards of counter cleanliness and grooming.

Requirements

• Previous experience in beauty retail.
• Flexible and adaptable, with a willingness to work retail hours and rotate to different store locations as per business requirements.
• Strong understanding of customer service and sales environments.
• Makeup artistry skills, with the ability to create looks tailored to diverse client needs.
• Strong communication and interpersonal skills, with a passion for delivering personalized and authentic client experiences.
• Results-driven mindset, with the ability to understand and achieve sales targets and key performance indicators (KPIs).

Benefits

• Enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility.
• Diverse career paths for those who are extraordinary every day.
• Competitive benefits package including healthcare, child education contribution, remote and flexible working policies, and exclusive employee discounts.