Publications Quality Assurance & Standardization Specialist

About the role

The Publications Quality Assurance and Standardization Specialist reports to the Director of Operations / VP of Flight Operations with responsibility for the continuous quality improvement activities, and deployment of quality standards across Flight Operations to ensure the consistency and standardization of processes and procedures to enhance the safety, compliance, and efficiency of Flight Operations. The Specialist utilizes aviation industry formats and quality conventions to explain complex ideas and concepts in clear and easy to understand language that will enable users to perform specific tasks in specific ways. The Specialist is familiar with relevant FAA regulations, advisory materials, and Safety Management System (SMS). This position requires effective communication across all areas of Operations, including Flight Operations, Technical Operations and Stations.

Responsibilities

• Continuous improvement of Flight Operations by evaluating the quality of processes and procedures in the General Operations Manual (GOM) and other applicable manuals.
• Use SMS to evaluate current and proposed processes and procedures and interface with other departments to execute any changes.
• Assist with oversight and execution of strategic initiatives across Flight Operations and Fleet Programs to ensure consistent and standardized approach to processes and procedures.
• Create, develop, write, and maintain new and existing policies, procedures, and programs under the direction of the manual owners.
• Edit, standardize, or revise material prepared by other personnel or writers.
• Study data and conduct in-depth interviews with subject matter experts to understand the company's policies, procedures and programs.
• Work with company auditors to evaluate the performance and effectiveness of the Flight Operations organization, system, related processes, and procedures.
• Liaise with company 119 Management Personnel to ensure alignment with responses and corrective action to regulatory and industry agencies such as FAA, IOSA, DOD, etc.
• Maintain knowledge of revisions to FAA regulations and advisory materials.
• Foster an environment in which quality, safety, and compliance is everyone's concern.
• Perform other duties as assigned by the VP Flight Operations/Director of Operations.
• Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence.

Requirements

• Must be at least 18 years of age
• Degree in Aerospace or English/Technical Writing or equivalent educational achievement
• Understanding and working knowledge of FAR part 5, 91, and 121
• Understanding and working knowledge of IOSA requirements
• Understanding of Safety Management System (SMS) rules
• At least two (2) years in management or a leadership role
• Must have a valid driver's license
• Must have authorization to work in the US as defined by the Immigration Reform Act of 1986
• Must be flexible and willing to work, days, nights, weekends, holidays, and overtime if needed
• Must be willing to support occasional travel, 10%

Qualifications

• Five years of aviation experience with at least two years in a technical writing discipline.
• Hold a current, valid Commercial or ATP pilot license.

Skills

• Writing – Communicating effectively with others in writing, clear and easy to understand language.
• Active Listening – Listening to what other people are saying and asking questions as appropriate.
• Speaking – Talking to others to effectively convey information.
• Information gathering – Knowing how to find information and identifying essential information.
• Information Organization – Finding ways to structure or classify multiple pieces of information.
• Synthesis/Reorganization – Reorganizing information to get a better approach to problems or tasks.
• Active Learning – Working with new material or information to grasp its implications.
• Product Inspection – Inspecting and evaluating the quality of manuals and documents.
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Computer literacy – Experienced in MS Office and Adobe Acrobat software and able to learn technical manual and documentation software systems.
• Strong presentation skills with the ability to communicate to Leadership.
• Must be able to handle high-stress situations.
• Ability to work with fellow Team Members with a variety of personalities.
• Ability to multi-task easily.
• Exemplifies Breeze's safety culture, values, and mission.

Physical Demands & Working Conditions

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, handling documents, and operating standard office equipment.
• Occasionally lift and/or move up to 15 pounds.
• Occasional standing, walking, bending, and reaching within an office environment.
• Clear verbal and written communication, requiring adequate speech, hearing, and vision.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Health, Vision and Dental – Full Time
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• Generous PTO
• Travel on Breeze and other Airlines too!