Public Utilities Dispatcher

About the role

This position is a non-exempt hourly position with a starting rate of $15.06 per hour, operating multi-line phone system, routing calls, processing work orders, and monitoring and operating city control systems.

Responsibilities

• Performs general clerical duties for the Public Utilities department, including answering and routing incoming telephone calls, greeting and guiding visitors, maintaining files, sorting and routing mail
• Operates a radio console in a central public utilities dispatch center to receive and transmit voice messages to public utilities field personnel
• Receives incoming telephone calls and evaluates requests for public utilities services, collects essential information from callers, and makes return calls to customers
• Acts on requests from field personnel for information and assistance
• Enters locates into Texas 811, enters work orders and locates into Asset Essentials database, and dispatches work orders to field personnel
• Generates weekly report of open work orders for Public Utility Directors
• Maintains office files and scans documents to electronic file system
• Monitors and manages Outage Management System and reports outages to the appropriate personnel
• Monitors and operates Supervisory Control and Data Acquisition (SCADA) and reports alarms to the appropriate personnel
• Monitors and operates Advanced Metering Infrastructure (AMI) and reports alarms to the appropriate personnel
• Notifies Police and Fire Departments of road closures due to construction activity
• Prepares daily work schedules for Public Utilities
• Responds to after-hour events such as storms as needed, fulfilling dispatch duties

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with a high school graduation or its equivalent, or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities, and one or more years of related experience and/or training.

Skills

• Able to communicate in a professional and clear manner
• Able to deal with stressful situations brought on by customers, staff, and other outside influences
• Knowledge of standard office practices and procedures
• Ability to operate multi-line phone system, operate computers, including standard word processing, excel, and specialty software
• Ability to establish and maintain effective working relationships, communicate effectively, both orally and in writing, read and understand manuals and other documents

Requirements

• Valid Texas driver's license
• Must be able to sit, use hands to operate office equipment, including telephone and computer keyboard, reach with hands and arms, and talk and hear
• Must be able to lift and/or move objects weighing up to 20 pounds, such as books and stacks of records
• Specific vision abilities required by this job include close vision and the ability to adjust focus