Public Services Supervisor (Part-time)

General Description

Department: Public Library
Classification: Part-time
FLSA Status: Non-Exempt
Pay Grade: 7
Benefits Eligibility: Paid Time Off (PTO); WI Retirement System (WRS); Limited Insurance Benefits
Reports To: Deputy Director of Public Services
Supervises: Oversees Facilities, Operations, and Shift Staff
Standard Schedule: 28 Hours/Week
Monday: 8:00 AM – 4:30 PM
Tuesday & Wednesday: 11:30 AM – 8:00 PM
Thursday: 8:00 AM – 12:00 PM
Rotating Saturday and Sundays

Responsibilities

• Provides leadership and direction to library staff by promoting excellent public service standards, supervising daily workflow, and ensuring efficient operations at service points and processing areas.
• Participates in the recruitment, interviewing, hiring, training, scheduling, supervision, and performance evaluation of library staff, when needed.
• Delivers exceptional customer service by assisting patrons with reference and readers’ advisory inquiries, program information and registration, database instruction, library resources, and community information.
• Performs and oversees patron account and circulation services, including registering new cardholders, updating patron records, placing and processing holds, checking materials in and out, and collecting fines and fees.
• Affords assistance to patrons with technology by providing support for computers, personal devices, downloadable content, photocopiers, microfilm readers, and other library technologies, while helping maintain appropriate use of public technology spaces.
• Serves as the building supervisor when assigned, including evenings and weekends, and is responsible for implementing library policies and emergency procedures, addressing patron and operational issues, and ensuring a safe and secure environment.
• Supports facility operations by opening and closing the library and meeting rooms, maintaining a clean, safe, and welcoming environment, and coordinating facility maintenance needs with vendors as necessary.
• Completes special projects and other job duties as assigned or required.

Qualifications And Competencies

• Minimum Education and Experience: Graduation from an accredited college with a bachelor degree in Library Science, Education, Communications, Business Administration or a closely related field. One (1) year of Public Library experience and one (1) year of supervisory or lead experience.
• Knowledge: General knowledge of principles and practices of public library service and operations; General knowledge of library circulation procedures, patron account services, and public service desk operations; General knowledge of building operations, safety practices, and facility security procedures; General knowledge of community resources and services available to library patrons.
• Skills: Strong organizational and time management skills to handle high volume of work, set priorities effectively, and adapt to shifting demands; Excellent written and verbal communication skills, complemented by strong customer service and interpersonal skills; Collaboration skills to effectively work with others, fostering teamwork, clear communication, and creative problem solving; Intermediate level of proficiency in technology, including Microsoft Office, Adobe Acrobat, Library software systems, and other relevant software applications.
• Abilities: Ability to perform work duties under general supervision and operate within policy guidelines using independent judgment in achieving assigned objectives; Ability to understand and apply state, federal, and local laws, regulations, and ordinance to ensure compliance with all work practices; Ability to demonstrate integrity, honesty, initiative, and respect while maintaining strict confidentiality in all aspects of work; Ability to comply with all safety policies, practices, and procedures, and report all unsafe activities or conditions to a supervisor; Ability to maintain a valid, state-issued driver’s license; Ability to establish and maintain effective working relationships with City appointed and elected officials, City employees, other governmental agencies, vendors, and the general public; Ability to exhibit exceptional professionalism, tact, and decorum in all areas of work duties; Ability to be reliable, timely, and proactive in the completion of duties, meeting deadlines, and responding to inquiries.

Physical Demands

• Work requires the ability to sit, stand, walk, reach, bend, stoop, and lift objects up to 25 pounds.
• Work requires extended periods of standing or walking.
• Work will involve operating standard office equipment (computer, telephone, copier, etc.).

Working Conditions

• Environment: Work is performed primarily in an office environment with occasional travel to meetings, work sites, or other locations.