Public Service Supervisor, Roger Williams University

Responsibilities

• Manage the Information Desk and the Public Services Department.
• Manage patron and circulation modules of the LMS.
• Manage Access Services related information on the library website and in LibApps.
• Oversee stacks, space, and collection maintenance.
• Collect statistics and conduct assessment of access services functions.
• Invoice library patrons for lost or non-returned materials when necessary.
• Work with Student Accounts to reconcile bills.
• Manage policies and processes for items from the Library of Things, Study Rooms, and related systems.
• Conduct regular inventory of physical collections.
• Communicate with the IT helpdesk as necessary to ensure public printing and PCs remain functional and accessible.
• Hire, train, and manage access services student workers.
• Collaborate with the Library Dean and Assistant Dean on library-centered student experiential learning opportunities.
• Develop new services and policies where appropriate.

Qualifications

• Bachelor's Degree.
• ALA-accredited Master's in Library Science or the equivalent, strongly preferred.
• Minimum of two years of previous library experience, preferably in an academic library.
• Comfort and proficiency with academic library technologies, databases, and services.
• A high commitment to the role of library services in fostering student success.
• Previous bibliographic instruction and/or research support experience, strongly preferred.
• Outstanding customer service skills, including a professional, positive, and approachable demeanor.
• Excellent oral and written communication skills.
• Experience hiring and managing staff and/or students.
• Excellent research skills and familiarity with a wide range of information resources.
• Familiarity with library management systems (such as OCLC WMS, FOLIO, Alma, etc.).
• Ability to interact with all levels of staff and to work closely with departments across campus.
• A high level of attention to detail.
• The ability to prioritize and to handle multiple competing projects.