Public Safety Telecommunicator - Lateral

Role & Responsibilities

• Answers emergency and non-emergency calls for service and simultaneously enters this information into the computer using a Computer Aided Dispatch (CAD) System.
• Calms, negotiates, advises, and provides instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls while providing excellent customer service.
• Dispatches police units as appropriate via a trunked radio system; anticipates problems and responds to units as necessary.
• Continually updates information as it is received, enters into computer and updates units as to new information or instructions including follow up and updated status of calls.
• Manages multiple calls at a time while prioritizing them for response.

Qualifications

• High school diploma or GED.
• Two (2) years of recent experience (within the last four years) as a telecommunicator and dispatcher in a Public Safety Answering Point (PSAP) facility with enhanced 911 and computer-aided dispatch.

Discretionary Disqualifiers

• Been convicted of a felony (or pled nolo contendere to a felony charge) or any offense that would be a felony if committed in Washington State or has been incarcerated for any crime.
• Sold narcotics or dangerous drugs.
• Had a pattern of abusing prescription medication.
• Been dishonorably discharged from the United States armed forces.
• Received more than two moving traffic violations within the preceding 3 years; or reckless driving violation within the preceding 5 years; or driving while license suspended within the preceding 5 years; or driving while intoxicated within the preceding five years.
• Been involved in more than one motor vehicle accident within the preceding 3 years for which the applicant received a criminal citation and was convicted, forfeited bail, or entered a plea of "guilty" or "nolo contendere."
• Been previously employed as a law enforcement agent and since has committed or violated federal, state or city laws pertaining to criminal activity.
• Committed any serious violation of Federal, State, City or County laws.
• Lied during any stage of the hiring process.
• Falsified his or her personal history questionnaire or application or failed to disclose pertinent information.
• Been convicted of any crime under a domestic violence statute.
• Unlawful sexual misconduct.

Physical Demands

• Work is performed primarily in an office environment.
• Majority of tasks are done while seated at a workstation for extended periods of time.
• Shift rotations occur to cover 24-hour days, seven days a week, weekends & holidays.
• Work mandated overtime hours as necessary.
• Frequent and repetitive use of telephone & radio communications equipment.

Benefits

• MEDICAL INSURANCE - Choice of two plans for employees and their eligible dependents: Premera or Kaiser Permanente. All employee healthcare premiums paid for by the City of Redmond.
• PRESCRIPTION DRUG INSURANCE - Included with each medical plan.
• DENTAL INSURANCE - For employees and their eligible dependents.
• VISION INSURANCE - For employees and their eligible dependents.
• OTHER INSURANCE - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insurance.
• FLEXIBLE SPENDING ACCOUNTS - For tax savings on healthcare and dependent care expenses.
• PAID VACATION & HOLIDAYS – with (13) paid holidays per year.
• EMPLOYEE ASSISTANCE PROGRAM (EAP).
• RETIREMENT PLANS - Department of Retirement Systems (DRS) plus additional options that include Municipal Employees Benefit Trust (Social Security replacement plan) and MetLife 457 Plan.