Public Safety Telecommunicator - Entry

About the role

The Redmond Police Department seeks individuals who can provide timely and accurate emergency communications services. Public Safety Telecommunicators play a crucial role in coordinating police units and managing calls for service.

Responsibilities

• Answer emergency and non-emergency calls for service and enter information into a Computer Aided Dispatch (CAD) System.
• Communicate with callers to obtain essential information and provide instructions.
• Dispatch police units as necessary and update information as needed.
• Prioritize multiple calls simultaneously and manage them effectively.

Requirements

• High school diploma or GED.
• Two years of experience in a high-volume/high-stress environment.
• Washington State Patrol's ACCESS certification within 6 months of hire.
• Telecommunicator Level 1 & 2 and CTO certification within 12 months of hire.

Qualifications

• Must not have been convicted of a felony or any offense that would be a felony if committed in Washington State.
• Must not have a pattern of abusing prescription medication.
• Must not have had more than two moving traffic violations within the preceding 3 years.
• Must not have been involved in more than one motor vehicle accident within the preceding 3 years.
• Must not have been previously employed as a law enforcement agent and since have committed or violated federal, state, or city laws pertaining to criminal activity.

Skills

• Ability to filter and process multiple, sometimes competing, sources of information.
• Able to accurately capture, retain, and relay verbal information using English clearly.
• Excellent vocabulary and rapid typing ability (35 words per minute).
• Ability to discern several conversations simultaneously and respond effectively.
• Clear and concise communication both orally and in writing.
• Ability to condense and organize large amounts of information into readable remarks.
• Availability for shift work encompassing 24-hour days, seven days a week, weekends, and holidays.
• Consistent thinking and responding quickly in various emergency situations.
• Effectively dealing with people in a multi-cultural society under stressful circumstances.
• Quickly performing multiple time-sensitive tasks in response to visual and sound stimuli with high accuracy.
• Being a team player and maintaining self-control under stressful circumstances.

Benefits

• Competitive wages and an exceptional benefits package including medical, dental, vision, life, accidental death & dismemberment, short and long-term disability, and flexible spending accounts.
• Annual COLA adjustments and merit increases of up to 5%.
• 13 paid holidays per year.
• Employee Assistance Program (EAP).
• Retirement plans through the Department of Retirement Systems (DRS) and additional options such as the Municipal Employees Benefit Trust (Social Security replacement plan) and MetLife 457 Plan.