Public Safety Support Assist (FLEET)

Essential Functions

• Answers incoming telephone calls; provides information or assistance regarding department services, activities, forms, procedures, or other issues; refers callers to other staff members as appropriate; forwards calls to appropriate personnel; and takes messages.
• Performs customer service functions; provides information and assistance regarding unit/division services, activities, procedures, or other issues; distributes documents as requested; researches problems and complaints and initiates problem resolution.
• Completes data entry functions by keying data into computer; verifies accuracy of entered data and makes corrections as needed; and utilizes various programs for documents, spreadsheets, databases, and internet use.
• Maintains fleet and various equipment maintenance logs; monitors and tracks preventative maintenance schedules; and coordinates with Fleet Management regarding vehicle/equipment orders and deliveries.
• Affords assistance with processing of applications for various permits and takes photographs and fingerprints of permit applicants.
• Composes correspondence and prepares responses to requests for information as needed.
• Communicates with supervisors, employees, other departments, vendors, the public and outside agencies as needed to coordinate work activities; review status of work; and exchange information to resolve issues.

Minimum Qualifications

• A high school diploma or GED required.
• One year of clerical, administrative support, or customer service experience, preferably in a public safety environment.
• Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required

• Must possess and maintain a valid Georgia driver’s license.

Supplemental

• The current opportunity is in Fleet division of Police.
• Duties include: Vehicle operations and basic vehicle maintenance (i.e., removing batteries, battery charging, tire repair, detailing/washing)
• Operation of tools
• Lifting and moving Police vehicle equipment
• Inventory management
• On-Call/Weekend responsibilities