Public Safety Supervisor - Aurora Medical Center Grafton

About the role

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training. Creates a team atmosphere based on mutual respect, collaboration and open communication.

Responsibilities

• Acts as a coach for teammates, providing feedback that builds resiliency and fosters creativity of thinking.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor.
• Complies with and enforces all safety and security rules and regulations.
• Oversees performance of the shift’s routine and emergency responsibilities.
• Collaborates with staff, leadership, and other departments to accomplish organizational goals, resolve security concerns, share information, monitor customer satisfaction, and provide education and training.
• Prioritizes and assigns tasks to accommodate shifting demands and resource pressures.
• Confirms work documentation in the electronic record and approves incident reports.
• Conducts shift briefings to ensure accurate communication and handoff.
• Coordinates emergency response planning and practice with other Departments and Units.
• Provides liaison with community police, fire, and government officials.
• Conducts major investigations relative to accidents, thefts, injuries, and other incidents.
• Conducts investigation/reviews of situations that require a threat assessment.
• Performs administrative requirements, including providing input to and implementing the budget, administering policies and procedures, and conducting inspections and audits.
• Maintains current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, and conducted energy weapon (Taser) use.
• Performs human resources responsibilities for staff, including coaching on performance, completing performance reviews, and overall staff morale.

Requirements

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role.
• For North Carolina teammates, an Unarmed Guard License issued by NC Private Protective Services must be obtained within 1 year and maintained through training and competency assessments.
• NIMS Compliance Certification and Stop the Bleed Certification must be obtained within 1 year of hire date.
• A valid driver’s license issued by the Division of Motor Vehicle.
• Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.

Qualifications

An Associate’s degree in criminal justice or related field is required or obtained within and approved and agreed upon timeframe. Typically requires 5 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving complex issues that pose a potential risk to patients, visitors, teammates and/or property. 3 years of experience as a lead officer.

Skills

• An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
• A daily commitment to patient-centered safety practices.
• Collaborative work with medical staff and external law enforcement, as appropriate.
• The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
• The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.
• Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with teammates, visitors, and patients, even if they are verbally aggressive persons.
• Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.
• Demonstrated ability in verbal and written communications.
• Ability to use a computer to document work (e.g. Microsoft Word, Excel, navigating a web page, and database entry).