Public Safety Security Dispatcher

FLSA status: Non-exempt

Qualifications

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Associates degree in criminal justice or related field preferred
• Two years of police, security or emergency dispatch related experience

Licenses and Certifications

• Security Officer Commissioned or Non-Commissioned License (required)
• SECUR-N: submission of application within 14 days of hire date and obtained within one year of employment
• SECUR-C: Level 3 or Personal Protection Officer Level 4 licensure within 14 days
• Valid Driver’s License upon hire; must obtain a Texas DL within 90 days
• NVCRISIS – Nonviolent Crisis Intervention or Instructor (CPI) within 60 days (preferred)
• BLS – Basic Life Support or Instructor (AHA) (preferred)

Knowledge and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Strong customer service skills and professional communication and interaction with staff and visitors
• Proficient computer skills, including but not limited to, Microsoft Office software including PowerPoint, Word, Excel and Webmail
• Ability to understand and work with technical security systems, hardware and software
• Ability to handle and prioritize multiple tasks and function calmly in stressful situations, including handling of, or exposure to confidential/sensitive information
• Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate

Responsibilities

People

• Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results
• Actively communicates and reports pertinent security services information and data in a comprehensive manner
• Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution

Service

• Processes requests for service from incoming phone and radio calls, faxes, and printouts by dispatching, coordinating and tracking
• Receives and dispatches security to all emergency alarms
• Monitors CCTV, safety, security access and emergency management systems; and coordinates routine and emergency responses
• Completes necessary logs, reports, and documentation of service requests, incidents, and other required information according to established guidelines
• Contacts appropriate management staff for unusual circumstances in a timely manner to maintain a high level of patient safety and satisfaction
• Maintains confidentiality of sensitive information and informs management of pertinent issues
• Provides assistance for emergency situations, including security rounding

Quality/Safety

• Monitors, operates, and responds to fire, elevator, and security alarms
• Responds to hospital codes, alerts and other emergency situations and takes appropriate action
• Follows all safety rules while on the job
• Reports accidents promptly and corrects minor safety hazards

Finance

• Self-motivated to independently manage time effectively and prioritize daily tasks
• Uses inventory and resources effectively and efficiently, does not waste supplies
• Effectively manages expenses associated with outsourcing dispatching services, as needed

Growth/Innovation

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual process improvements for the Public Safety/Security department
• Generates and communicates new ideas and suggestions that improve quality or services within the department
• Implements actions that promote a workplace safety culture and proactively prevents workplace violence

Supplemental Requirements

• Work attire: Department-approved uniform (scrubs, business professional, or other attire not permitted)
• On-call: May be required during emergencies (e.g., disaster, severe weather events)
• Travel: May require travel within the Houston Metropolitan area