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Jobs · Information Technology · California

Public Safety Radio Dispatcher Trainee/Public Safety Communications Specialist - Fire Department

City of San José · San Jose, CA · 1 mo ago
Information Technology$109k–$133k/yrFull-time

About the role

The City of San José is seeking candidates for Public Safety Radio Dispatcher Trainee and Public Safety Communications Specialist positions. Both roles are part of the Fire Communications Division.

Responsibilities

  • Answering emergency and non-emergency telephone calls
  • Complying with medical and fire call taking and dispatching policies and protocols
  • Obtaining information from callers
  • Providing emergency instructions over the telephone
  • Entering data into the computer-aided dispatch (CAD) system
  • Dispatching fire and emergency medical personnel and equipment
  • Performing other related work as assigned

Requirements

  • High school diploma or equivalent
  • One year of experience receiving, processing, and/or dispatching calls in a radio dispatch or call center, or three years of experience working in public contact employment
  • Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) certifications
  • Available to work weekends, holidays, and/or assignments including swing, midnight, or other nonstandard shifts
  • Pass an intensive background investigation

Qualifications

  • Knowledge of professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations
  • Effective communication skills, including oral and written expression, and listening skills
  • Ability to handle multiple projects and responsibilities simultaneously
  • Reliability in completing quality work assignments in a timely and efficient manner
  • Customer service skills, including the ability to anticipate customers' needs and deliver services effectively and efficiently
  • Basic knowledge, skills, and abilities to pass an intensive background investigation, learn to accurately and quickly enter information in the computer system, and follow oral and written instructions

Skills

  • Computer-aided dispatch (CAD) system proficiency
  • Radio codes familiarity
  • Accuracy and speed in typing
  • Confidence and composure under pressure

Benefits

Employee benefits are provided in accordance with the applicable union agreement. The salary range for the Public Safety Radio Dispatcher classification is $109,440.24 - $133,049.28, and for the Public Safety Communications Specialist classification is $91,837.20 - $111,602.40. Both ranges include an approximate five percent (5%) ongoing non-pensionable compensation.

Pay

  • Public Safety Radio Dispatcher Trainee: $98,563.92
  • Public Safety Communications Specialist: Salary range $91,837.20 - $111,602.40, with an additional 5% non-pensionable compensation

Schedule

Shifts are currently an 8-hour schedule during training (five days a week). Shift schedules may change based on the needs of the Department and may include an alternate 9-hour schedule (every other set of days off includes three days off).

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