Public Safety Communications Dispatcher

About the role

The Public Safety Communications Dispatcher is a full-time, on-site role located in Redwood City, CA. This position is responsible for receiving and prioritizing emergency and non-emergency calls, gathering critical information, and dispatching appropriate police and other public safety resources.

Responsibilities

• Receiving and prioritizing emergency and non-emergency calls
• Gathering critical information and dispatching appropriate police and other public safety resources
• Operating communications equipment
• Maintaining accurate records of calls and responses
• Monitoring radio traffic to support field units
• Providing callers with calm, clear instructions
• Cooking with law enforcement and other emergency services
• Following established protocols to ensure timely and effective responses
• Working various shifts, including nights, weekends, and holidays

Qualifications

• Demonstrated ability in Emergency Medical Dispatch and Emergency Services protocols to support callers and first responders during critical incidents
• Strong skills in Dispatching and radio operations, including prioritizing calls and coordinating multiple units in dynamic situations
• Effective Communication skills, both verbal and written, with the ability to remain calm, empathetic, and professional under pressure
• Familiarity with Law Enforcement procedures and terminology, or the ability to learn and apply these quickly in a public safety environment
• High level of attention to detail, multitasking, and data entry accuracy while using computer-aided dispatch and related systems
• Able to pass background checks, drug screening, and any required psychological or medical evaluations
• Availability to work rotating shifts, including nights, weekends, holidays, and overtime as needed

Requirements

• High school diploma or equivalent
• Additional coursework or certification in public safety communications, criminal justice, or related fields is beneficial
• Prior experience in public safety dispatch, customer service in high-stress environments, or emergency call centers is preferred but not required