Public Safety Project Manager

About the role

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. The successful candidate will serve as a Project Manager reporting to the Public Safety and Emergency Management Programs Unit, managing a variety of projects encompassing application development, COTS, infrastructure, or a combination of these types, and providing senior‑level management support for the project delivery team and support functions.

Responsibilities

• Determine the project approach, resource requirements, team roles and responsibilities, and schedule.
• Develop and review estimates and assumptions for the project’s schedule, effort, and cost using established estimating models, best practices, and past experience.
• Create project charter and scope statements, weekly status reports, risk and issues log, and other project deliverables.
• Manage projects throughout the entire assessment and development life‑cycle, providing direction for project teams and monitoring the progress of deliverables and tasks.
• Create and manage project, risk mitigation, and communication plans.
• Plan, track, communicate with, and drive infrastructure solutions; build and support resources.
• Work closely with executive‑level leadership, as well as internal and external stakeholders.
• Provide oversight and management of blended teams of independent IT consultants and staff; manage vendor relationships, including participation in the creation of CPs, RFPs, review/selection of vendors, contracts, etc.
• Conduct site visits, when required, to ensure correct visual requirements are captured to effectively execute the project.
• Manage receipt of project assets and ensure assets are correctly tagged in collaboration with PSEM SACM and technical teams.
• Ensure staff and consultants adhere to the published PMO methodology and development standards defined for the PMO.
• Engage in PMO‑related functions including monitoring budget and ensuring that established communication plans, risk management, and similar processes are adhered to.
• Define team member roles and expectations and ensure that project resources are used effectively.
• Participate in the review of project artifacts including technical requirements, user experience design, architecture, testing and implementation documentation.
• Develop training plans and future support needs.
• Manage project close‑out and transition of all project artifacts and knowledge to agency staff prior to disengaging from a project.
• Identify future support needs and work with appropriate units to assist the agency with articulating and requesting these resources.
• Support and contribute to the program’s goal of ongoing process improvement, and adherence to PMI’s PMBOK and OTI‑published project methodologies.
• Report to senior management within the program, OTI, and stakeholder agencies on project status.
• Supervise and mentor Project Managers/Assistant Project Managers.
• Support the Director of Project Management with managing PMO functions including change requests, document and deliverable management, scheduling, reporting, etc.
• Address client concerns, escalate project issues appropriately, and manage them to resolution.
• Perform special projects and initiatives as assigned.

Minimum Qualifications

• Baccalaureate degree from an accredited college in computer science, engineering, human‑computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field, plus four years of satisfactory full‑time experience related to the position and a specialization in a relevant technology, process, methodology and/or domain; or
• Associate degree from an accredited college in one of the fields above, plus six years of satisfactory full‑time experience related to the position and a specialization in a relevant technology, process, methodology and/or domain; or
• Baccalaureate degree from an accredited college, plus eight years of satisfactory full‑time experience related to the position and a specialization in a relevant technology, process, methodology and/or domain; or
• Education and/or experience equivalent to any of the three options above.

Preferred Skills

• 10+ years’ experience project managing IT infrastructure and applications projects (end‑to‑end) specifically related to CAD, telephony services, voice and data networks, enterprise services, IT security, logging and recording, radio, with 3 or more years in a managerial or supervisory capacity.
• 5+ years’ experience in vendor management.
• Proficiency in project and resource planning, WBS creation, Microsoft Project, and other project management software such as Smartsheets.
• Strong negotiation and conflict‑management skills.
• Excellent verbal and written communication ability with strong visual presentation and public‑speaking skills.
• Excellent leadership and organizational skills in aggressive timeframes; ability to think systemically, attend to quality, and build relationships/teams.
• Ability to interact effectively with technical staff, project managers, and functional managers.
• Experience interfacing with executive‑level management and delivering senior‑level presentations.
• PMP certification.
• Experience working with or for New York City government agencies.

Schedule

Day shift; due to the 24/7 nature of the operation, the candidate may be required to work various shifts such as weekends and/or nights/evenings.

Location

Brooklyn, NY

Additional Information

• Public Service Loan Forgiveness: prospective employees of the City of New York may be eligible for federal loan forgiveness programs and state repayment assistance programs. More information at U.S. Department of Education.
• Residency Requirement: New York City residency is not required for this position.
• The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based on any legally protected status or characteristic.