Public Safety Officer Unarmed

About the Role

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances. Ensures safety and security in accordance with policies, procedures, and training, while inspiring confidence in patients, visitors, and team members.

Responsibilities

• Performs interior and exterior patrols to ensure safety and security, including inspections for vulnerabilities, hazards, and fire conditions.
• Manages patient valuables and conducts thorough contraband searches.
• Assists team members, patients, and visitors by providing information, directions, and physical help.
• Controls traffic, monitors visitor conduct, and confronts unauthorized persons.
• Prevents, responds to, and investigates workplace violence, including combative or threatening individuals.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g., conducted electrical weapon, handcuffing).
• Plans, prevents, practices, and responds to emergencies such as lost or abducted infants/children, fire, and active threats.
• Investigates incidents, completes accurate reports, and escalates complaints to appropriate leaders.
• Performs liaison rounding duties to build partnerships with departments and units, and delivers security awareness education.
• Coordinates with law enforcement and first responder agencies, and monitors prisoner patient guards.
• Maintains training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, and conducted energy weapon use.
• Assists with exterior traffic and crowd control, including parking enforcement and vehicular assistance.

Qualifications

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) within two years of appointment.
• Valid driver’s license.
• For Illinois teammates: Completion of the State of Illinois 20-hour Basic Security Officer course and Firearm Owners Identification Card (FOID).
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license.
• Certified in Conducted Energy Weapon (e.g., TASER) use within 90 days of hire.
• High school graduate or GED.

Experience

Typically requires 1 year of experience in security, public safety, or customer service, including responding to emergent situations and resolving potential risks.

Skills

• High emotional intelligence, with empathetic and compassionate responses to incidents.
• Ability to remain calm under pressure and support a safe, welcoming environment.
• Collaborative work with medical staff and external law enforcement.
• Physical fitness to handle restraints, assist with lifting patients, and patrol facilities.

Preferred Skills

• Behavioral Threat Assessment knowledge.
• Use of Force Review experience.
• Crime through environmental design awareness.
• Ability to present material and facilitate meetings.

Physical Requirements

• Must sit, stand, walk, and drive throughout the workday.
• Lift up to 35 lbs. occasionally and push/pull with 35 lbs. of force.
• 20/20 vision or correctable to 20/20 with corrective lenses.
• Exposure to mechanical, electrical, chemical, explosive, and radiation hazards; protective clothing required as necessary.
• Frequent exposure to aggressive behavior and emotionally charged situations.