Public Safety Officer Lead (Unarmed)

About the role

The role involves providing security services with a customer-service approach, focusing on professionalism, fairness, and compassion. Responsibilities include leading shifts, responding to emergencies, and coordinating with law enforcement.

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion.
• Ensures a secure and safe work environment by monitoring officer compliance with policies, procedures, and processes.
• Schedules public safety staff, ensures daily work and assignments are appropriately covered, ensures PTO is equitably offered and scheduled, and reviews timecards for accuracy.
• Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Prevents, responds to, and investigates workplace violence.
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports.
• Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Serves as the primary internal trainer for the Department.
• Assigns preceptors for probationary officers and monitors their orientation, onboarding, and assessment, compiles feedback, maintains training records, trains competencies for all officers.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, application of clinical restraints, conducted energy weapon use, to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
• Utilizes Interview and Interrogation tactics to uncover information about incidents that have occurred.
• Completes patrolling with a community-oriented approach.

Requirements

Typically requires 5 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.

Qualifications

• Above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• Daily commitment to patient-centered safety practices.
• Collaborative work with medical staff and external law enforcement, as appropriate.
• The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
• The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.
• Successfully passed background investigation, drug screen, pre-placement physical post-offer, pre-employment and periodically thereafter.
• Completed State of Illinois 20-hour Basic Security Officer course for Illinois teammates.
• Firearm Owners Identification Card (FOID) issued by the Illinois State Police for Illinois teammates.
• Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ) for Wisconsin teammates.
• A valid driver’s license issued by the Division of Motor Vehicle.
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.

Skills

An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents. The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness. A daily commitment to patient-centered safety practices. Collaborative work with medical staff and external law enforcement, as appropriate. The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility. The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships. Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment and periodically thereafter. Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with teammates, visitors, and patients, even if they are verbally aggressive persons. Demonstrated experience in quickly assessing dangerous situations and taking appropriate action. Demonstrated ability in verbal and written communications. Ability to use a computer to document work (e.g. Microsoft Word, Excel, navigating a web page, and database entry). Maintains strong awareness of street drugs, gang activity, and human trafficking. Ability to defend self-and/or others in case of physical confrontations when de-escalation efforts fail and there is cause to physically restrain a person against their will who is non-compliant and committing a criminal act or lacks capacity and Is attempting to elope. Ability to communicate effectively with people; ability to hear radio and telephone communications at both high and low decibels. Ability to communicate via radio and telephone with clear diction without impediments.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program