Public Safety Officer Lead, Unarmed AHF

About the role

The role of Public Safety Officer Lead at Atrium Health Floyd Medical Center involves providing security services with a customer-service approach, focusing on professionalism, fairness, and compassion. The position requires a blend of reactive and proactive measures to maintain a secure and safe environment.

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion.
• Ensures the professional, approachable, and service-oriented appearance and demeanor of the department.
• Is alert, observant, and ethical, complying with and enforcing all safety and security rules and regulations.
• Maintains department uniform and equipment in good repair.
• Leadership and management of Public Safety Officer 1 & 2 routine and emergency responsibilities.
• Prioritizes and assigns tasks to accommodate shifting demands and resource pressures.
• Confirms shift work documentation in the electronic record.
• Reviews and approves all shift incident reports.
• Conducts shift briefings to ensure accurate communication and handoff.
• Prevents, responds to, and investigates workplace violence.
• Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary.
• Maintains a secure and safe work environment by monitoring officer compliance with policies, procedures, and processes.
• Schedules public safety staff, ensures daily work and assignments are appropriately covered, ensures PTO is equitably offered and scheduled, and reviews timecards for accuracy.
• Makes decisions regarding the dispositions of apprehension/arrest cases.
• Refers the most complex issues to leadership.
• Rounds on internal customers and attends their meetings to monitor customer satisfaction and service delivery.
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports.
• Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units.
• Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaises with federal, state, and local law enforcement and first responder agencies.
• Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Coordinates emergency response planning and practice with other Departments and Units.
• Ensures that after action reviews are accomplished and documented.
• Performs initial performance coaching and acts as a resource to correct or improve individual performance.
• Participates in annual performance evaluations.
• Recommends/submits recognition of officer performance to leadership.
• Serves as the primary internal trainer for the Department.
• Sets up and conducts training for new hires and probationary officers.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
• Utilizes Interview and Interrogation tactics to uncover information about incidents that have occurred.
• Completes patrolling with a community-oriented approach.

Requirements

• Above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• A daily commitment to patient-centered safety practices.
• Collaborative work with medical staff and external law enforcement, as appropriate.
• The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
• The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.
• Successfully passed background investigation, drug screen, pre-placement physical post-offer, pre-employment and periodically thereafter.
• Completed State of Illinois 20-hour Basic Security Officer course for Illinois teammates.
• Firearm Owners Identification Card (FOID) issued by the Illinois State Police for Illinois teammates.
• Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ) for Wisconsin teammates.
• A valid driver’s license issued by the Division of Motor Vehicle.
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.

Qualifications

• High school graduate or GED.
• Typically requires 5 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.

Skills & Abilities

• An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
• A daily commitment to patient-centered safety practices.
• Collaborative work with medical staff and external law enforcement, as appropriate.
• The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
• The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.
• Successfully passed background investigation, drug screen, pre-placement physical post-offer, pre-employment and periodically thereafter.
• Completed State of Illinois 20-hour Basic Security Officer course for Illinois teammates.
• Firearm Owners Identification Card (FOID) issued by the Illinois State Police for Illinois teammates.
• Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ) for Wisconsin teammates.
• A valid driver’s license issued by the Division of Motor Vehicle.
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards, including competitive compensation, generous retirement offerings, programs that invest in your career development, and much more. Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.). For more information, please ask a Recruiter during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. We provide care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia, and Alabama; and Aurora Health Care in Wisconsin. Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and engages in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. We are nationally recognized for our expertise in cardiology, neurosciences, oncology, pediatrics, and rehabilitation, as well as organ transplants, burn treatments, and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.