Public Safety Officer I

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers.

About the Role

This role focuses on preventing workplace accidents and promoting health and safety awareness and education for employees. It involves performing associate safety duties, including proactive patrols, crisis response, and incident documentation to protect hospital assets, information, and the safety of all persons on hospital property.

Responsibilities

• Perform basic public safety and security duties, including internal and external patrols of all facilities and grounds.
• Respond to routine and emergency calls for service, building alarms, and restraint of violent patients and/or visitors.
• Monitor assigned areas for suspicious activity and screen vendors and visitors entering the facility.
• Provide escorts to patients, visitors, staff, and others in conformance with established procedures.
• Identify security vulnerabilities, safety hazards, and violations of Hospital policy; take immediate corrective action when possible and report deficiencies.
• Take proper actions during patient crisis interventions to achieve safe outcomes using the least invasive measures.
• Ensure all individuals on hospital property display a valid Hospital identification badge; restrict access to unauthorized individuals.
• Maintain composure under stressful circumstances using trained intervention skills, including verbal and nonverbal de-escalation strategies.
• Provide excellent customer service by assisting and interacting with patients, visitors, and staff with dignity, respect, and professionalism.
• Participate in and coordinate investigations, conduct interviews, review recorded video, prepare case files, and secure evidence as required.
• Assist with emergencies and disasters, including crowd control, evacuations, and other responsibilities as directed.
• Identify and resolve problems, issues, or conflicts impartially by gathering necessary facts.
• Complete accurate and comprehensive written incident reports for any incident occurring on hospital property.
• Maintain collaborative relationships with peers and colleagues to contribute to goal achievement and foster a positive work environment.
• Complete all training requirements and courses established or provided by the department.

Requirements

• High School diploma or equivalent.
• Valid state-issued driver’s license.
• Possess IAHSS Basic certification as a Healthcare Security Officer within 1 year of hire (incumbents as of 9/1/2025 have 1 year from that date to obtain certification).

Preferred Qualifications

• Associate’s degree in Criminal Justice or a related field.
• Experience in military, security, or police roles.
• Security or first responder certifications such as de-escalation/crisis response, CPR/AED, Stop the Bleed, or Nasal Naloxone Certification.
• Graduate of an approved law enforcement training program or Police Academy with possession of, or ability to obtain, a valid POST Certification from the Commonwealth of MA.
• Ability to obtain and maintain a valid MA License to Carry Firearms.

Skills & Abilities

• Proficient in communicating, reading, and writing in English.
• Basic computer skills.
• Ability to multi-task and meet established deadlines.
• Ability to assess potentially dangerous situations quickly and make sound decisions.
• Emotional maturity, dependability, punctuality, diplomacy, tact, poise, self-confidence, and positivity.
• Trustworthy, helpful, friendly, courteous, and disciplined.

Physical Requirements

• Frequent standing and walking for up to eight (8) hours.
• Ability to climb multiple flights of stairs.
• Lift up to fifty (50) pounds alone.
• Able to wear personal protective equipment such as masks, gloves, or eye protection as required.
• Exposure to the elements during regular rounds.
• Ability to work long, irregular, and odd hours, including unanticipated overtime and holdovers to maintain minimum staffing levels.
• Possibility of injury due to eviction of unauthorized persons or restraint of violent patients.
• Exposure to hazardous materials and radioactive substances during patrols.
• Frequent contact with patients, visitors, and employees.
• Able to work in confined or open environments.
• Able to work independently or in a team environment.

Benefits

• Competitive salaries and benefits that start on day one.
• 403(b) retirement plan with company match.
• Tuition reimbursement.
• Free on-campus parking.
• Career growth opportunities.
• Guaranteed hours and set schedule.

Pay

Pay Range: $21.53 - $26.91 per hour.

Schedule

24 hours per week, Saturday and Sunday, 6:30 AM - 6:30 PM.

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a four-time Magnet®-recognized community hospital. As part of our team, you’ll join over 3,000 dedicated care providers offering complete, connected care when and where patients need it most.

Lowell General Hospital achieved its fourth Magnet Recognition for excellence in nursing care in March 2025. The Magnet Recognition Program recognizes healthcare organizations dedicated to nursing excellence, professionalism, and patient-focused care. Only nine percent of hospitals in the United States have achieved Magnet status, and fewer than one percent have achieved a fourth consecutive designation.