Public Safety Officer I

About the role

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children, providing primary, specialty, urgent, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers.

Responsibilities

• Provide support to Public Safety operations at Children's Wisconsin facilities.
• Patrol assigned areas of facilities and grounds; respond to emergent situations and calls for service.
• Perform inspection tours and investigate incidents; conduct general office or record‑keeping tasks.
• Verbally de‑escalate and, if needed, physically restrain patients or disruptive individuals.
• Perform Weapon Screening services to prevent weapons and other prohibited property from entering Children's property.
• Secure property/evidence as needed/directed.
• Liaison with MRMC Campus Public Safety/Security departments and local, state and federal law enforcement.
• Perform parking enforcement duties, operate parking equipment, greet and direct customers.
• Investigate and write incident reports on security‑related incidents; obtain and process evidence; interview victims, witnesses, and suspects.
• Assist Public Safety Dispatchers in the Communication Center; dispatch appropriate personnel for security assignments.
• Answer hospital emergency lines and direct personnel appropriately.
• Monitor surveillance cameras and alarm systems; answer intercom and elevator calls for assistance.
• Respond to emergency situations (crowd control, disturbance resolution, verbal/physical intervention, firefighting, medical, combative/disruptive patients, etc.).
• Conduct security inspection tours and notify appropriate personnel of problems.
• Question or detain suspicious individuals or criminal violators on leased/owned properties.
• Restrain disorderly, combative, or injurious individuals according to training standards to prevent imminent harm.
• Badge and/or screen visitors per visitation policy; determine guest destination/transportation needs; provide way‑finding; direct/escort employees, staff, visitors, clients and patients.
• Perform traffic control functions as needed.
• Provide basic hospital or site information services, including assignment to a Welcome Center.
• Maintain current knowledge of CW policy, procedures, and department Standards of Work through review of internal communications, Newsbreak, and meeting attendance.

Requirements

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required.
• Post‑high school coursework in criminal justice or equivalent field of study preferred.
• 1+ years experience in customer service (required).
• 1+ years experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service (preferred).
• 1+ years experience performing weapon screening (preferred).

Skills

• Ability to successfully complete all required introductory and annual competency training processes.
• Ability to read and write to review and complete incident reports and perform recordkeeping.
• Strong interpersonal, written, and verbal communication skills for interacting with hospital employees, staff, and visitors under stressful situations.
• Intermediate computer skills to use PC software applications (Microsoft Word, Excel, Access, Epic hospital software, CAD, Incident Reporting, Surveillance Systems, Weapon Screening Technology, etc.).
• Analytical skills to inspect, respond, and manage emergent situations; inspect hospital areas; ensure safety and security; prepare security incident reports, missing property reports, etc.
• Ability to successfully complete and maintain all testing requirements under the Physical Capacity Exam (PCE).
• Ability to successfully complete and maintain all department training requirements in physical/verbal intervention and control technique program, use of