PUBLIC SAFETY OFFICER

Department: Safety, Security & Project Management • 2nd Shift (2pm – 10pm), including holidays • Non-Exempt, Non-Represented • Reports to: Manager of Safety and Security

About the Role

This uniformed position monitors daily transportation security operations in accordance with company procedures to provide safe, secure, and efficient public transportation services. The Public Safety Officer will primarily patrol in a marked MCTS Public Safety squad and facilities, collaborating with third-party contracted Transit Security Officers. Officers respond to safety and security incidents and coordinate with dispatch, route supervisors, law enforcement, and other third parties as needed.

Responsibilities

• Respond to safety and security incidents in the field.
• Coordinate with Transit Security Officers on security incidents to ensure timely response and maximize security presence.
• Monitor high-traffic intersections and bus stops.
• Complete Officer Security Reports as needed.
• Liaise with law enforcement to assist in apprehension of suspects.
• Collaborate with the Manager of Safety and Security and Public Safety Supervisors to identify trends, suspects, and optimal resource deployment.
• Review and classify security incidents.
• Investigate security incidents and submit daily reports of all security activities.
• Maintain contact with Dispatch via 2-way radio throughout shift.
• Coordinate with other third-party agencies to provide resources to the riding community.
• Perform other duties as required.

Qualifications

• Previous experience in law enforcement, public safety, or a transit agency environment preferred.
• Five years’ experience as a certified law enforcement officer, Military service, Transit Security Officer, or Public Safety Officer is preferred.
• A two- or four-year degree in Criminal Justice, Police Science, or a related field is preferred.
• Defense and Arrest Tactics (DAAT), Professional Communication, or Wisconsin Law Enforcement Standards Board (LESB) certification preferred.
• Valid driver’s license.

Skills

• Knowledge of MCTS operations and policies.
• Knowledge of the criminal justice system, local, state, and federal laws.
• Knowledge of law enforcement policies and procedures.
• Ability to coach and support others.
• Skilled in computer operations, word processing, communications, and related software.
• Ability to manage conflict and balance competing interests from multiple stakeholders.
• Ability to develop and execute company strategies to attain set goals.
• Ability to develop and maintain effective and appropriate working relationships.
• Ability to communicate effectively, both verbally and in writing.
• Ability to work independently.

Physical Requirements

• Ability to lift up to 30 lbs., carry and push up to 30 lbs., and pull up to 50 lbs.
• Ability to climb stairs, ladders, and maintain balance on uneven surfaces.
• Ability to stoop, kneel, crouch, reach, and run.
• Ability to defend self and/or others in case of physical confrontations.
• Ability to physically restrain disruptive individuals of varying stature.
• Ability to pass a physical and drug screen, including a Pre-placement Functional Test (PPFT) related to the physical requirements of the job.

Work Conditions

Work is frequently conducted at outdoor, street, construction site, or bus environments and may sometimes be conducted in an office. Incumbent may be frequently exposed to extreme temperatures, hostile or irate individuals, and fumes.

Pay

$55,300 - $66,367