Public Safety Officer

About the role

The role of a Security Officer at Department 11926 AMC Kenosha involves providing security services with a customer-service approach, focusing on professionalism, fairness, and compassion. The position requires maintaining a professional appearance and demeanor, complying with safety and security rules, and performing various security tasks including patrols, incident response, and liaison duties.

Responsibilities

• Ensures safety and security during interior and exterior patrols, including inspections, audits, and contraband searches.
• Assists with information provision, direction, and physical help to patients, visitors, and team members.
• Maintains traffic control and monitors visitor conduct.
• Prevents, responds to, and investigates workplace violence.
• Responds to service calls involving combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation and uses use of force when necessary.
• Performs emergency planning, prevention, practice, and response, including handling lost or abducted infants/children, fires, and active threats.
• Investigates incidents and completes timely and accurate reports.
• Serves as a liaison to external law enforcement and first responder agencies.
• Coordinates, briefs, and monitors law enforcement personnel to ensure policy compliance and prevent unsafe practices.
• Delivers security awareness education to team members.
• Performs liaison rounding duties to cultivate partnerships with all departments and units.
• Operates all equipment necessary to perform the job.
• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards.

Requirements

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS).
• A valid driver’s license issued by the Division of Motor Vehicle.
• For Illinois teammates: Completion of State of Illinois 20-hour Basic Security Officer course.
• For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.
• High school graduate or GED.
• Typically requires 1 years of experience in a security, related public safety, or customer service area.

Qualifications

• An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• A daily commitment to patient-centered safety practices.
• Collaborative work with medical staff and external law enforcement, as appropriate.
• The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
• The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.

Skills

• Behavioral Threat Assessment knowledge.
• Use of Force Review.
• Crime through environmental design awareness.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards, including competitive compensation, generous retirement offerings, career development programs, and more. Eligibility for benefits may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.).

Pay

$21.85 - $32.80 per hour

Schedule

3rd shift: 23:00 - 07:00, with rotating weekends off