Public Safety, Information Center - Student Assistant

About the role

The student will be responsible for assisting the Information Services Coordinators along with the Events and Equipment Analyst on the day-to-day operations of the campus' two Information Centers and occasionally the parking main office.

Responsibilities

• Distribute permits, log in permits, sell permits on T2, distribute campus information to guests.
• Receive and manage daily guest permit requests, reconcile monies received from Special Event permit sales.
• Aid guests at parking dispensers during both regular operational hours and special events.
• Assist Information Center staff with permit dispenser cash collections and routine equipment maintenance.
• Assist with special events such as directing traffic, moving equipment, and other duties needed in the field.
• Help assist guests at the parking dispensers during special events and normal operational hours.
• Communicate effectively with guests through verbal, written, and electronic channels, including servicing guests at the window, answering phones, sending emails, engaging in online chat, and greeting clients upon entry to the university.
• Field Operations: Participate in special events on campus, including job fairs, tabling, special event permit sales, event traffic control, dispenser coverage, commencement, homecoming, coyote fest, late-night activities, and the first week of classes, among others.
• Operate effectively in a fast-paced environment with multiple distractions, exercising independent judgment, discretion, and initiative to address problems, and developing practical, thorough, and innovative solutions.
• Assist with department communications via phone, email, and online chat.

Requirements

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
• Admission or registration as a CSU student.
• Maintain a 2.0 GPA or greater per semester and cumulative.
• Eligible to work in the United States.

Qualifications

• Ability to learn quickly and complete assignments in a timely manner.
• Possess confidentiality standards.
• Ability to communicate and write proficiently.
• Ability to multitask.
• Detail oriented, punctual and reliable.
• Ability to work both in a team and individual environment.
• Possess a valid driver’s license.
• Experience Using Microsoft Word, PowerPoint, Excel And Other Applications.
• Inventory experience.