Public Safety Emergency Telecommunicator, #JR-00103

About the role

The Department of Emergency Communications and Citizen Service is seeking a Public Safety Emergency Telecommunicator I to provide exceptional emergency communications support to the citizens of Virginia Beach. This is an entry-level position working under supervision and includes receiving, processing, and relaying requests for police, fire, or emergency medical services on an assigned/rotating shift and working overtime when operations necessitate.

Responsibilities

• Handling emergency and non-emergency calls for police, fire, and emergency medical services using telephone and Computer Aided Dispatch (CAD) equipment
• Quickly assessing both emergency and non-emergency situations and providing appropriate assistance to citizens
• Utilizing good judgement in applying policies and procedures while functioning in a stressful environment
• Communicating and carrying out instructions and coordinating calls for service between citizens and service providers
• Multitasking, prioritizing, and making quick decisions

Requirements

• Structured training period and consistent attendance required
• No planned or pre-approved leave during the first six (6) months of employment, except in verified emergency situations
• Immediate recall during major and/or emergency situations

Qualifications

• Successful completion of the Emergency Communications and Citizen Services (ECCS) 911 academy and on-the-job training
• Progression to the Telecommunicator IV position throughout the employee's tenure with the department

Skills

• Excellent communication skills
• Ability to work independently and under pressure
• Good judgment and decision-making abilities

Benefits

• Generous benefits package including health, dental, and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and leave

Pay

• Up to a $5,000 sign-on bonus available for new hires

Schedule

• Assigned/rotating shifts and working overtime when operations necessitate

City of Virginia Beach is an Equal Opportunity Employer