Public Safety Dispatcher HV-UPSEU-9663

About Hudson Valley Community College

Founded in 1953, Hudson Valley Community College (HVCC) located in scenic Upstate NY is a multi-campus College with locations in Troy and Malta New York. HVCC offers more than 80 degree and certificate programs in three schools: Business and Liberal Arts; Health Sciences; and Science, Technology, Engineering and Math (STEM). Hudson Valley is one of 30 community colleges in the State University of New York (SUNY) system and serves nearly 9,000 students each year. The college is a recognized leader in career and transfer preparation, workforce training initiatives, distance learning and service to a diverse population of students. Hudson Valley has an extension center in Malta, NY known as HVCC North and sponsors the Capital District Educational Opportunity Center in Troy, NY. With more than 80,000 alumni and nearly 1,000 employees, the college is a catalyst for educational opportunity and economic development in the Capital Region of New York State.

About the role

Public Safety Dispatcher Full-Time position at Hudson Valley Community College (HVCC). Two positions available.

Responsibilities

• Receive emergency and non-emergency calls from the public.
• Responsible for emergency and non-emergency telephone and radio communications for the Public Safety Department.
• Record and route incoming telephone and radio calls.
• Dispatch campus security and law enforcement personnel by use of radio.
• Maintain radio contact with officers on assignments.
• Keep supervisor and officers informed of current situations.
• Disseminate information to the public and respond to inquiries.
• Maintain a written log or computer system database detailing incidents, investigations and routine activities in the Public Safety Department.
• Monitor the status of alarms and doors on the Public Safety control panel and operate the computer-controlled locking and unlocking of doors on campus.
• Direct people who come to the Public Safety Department for information to the proper resources.
• Provide field personnel information as required.
• Train new personnel in the operation of dispatching equipment.
• Perform routine maintenance and cleaning of communications equipment and work areas.
• Perform other related duties as required.

Requirements

• Graduation from high school or possession of a New York State high school equivalency diploma.
• Pass a fingerprint background check, medical exam to include a hearing test and a Psychological/Personality assessment in accordance with NYS Title 21, section 5201.2.
• Good knowledge of radio dispatching techniques and equipment; good knowledge of computer terminals and telephone switchboards; good knowledge of the geography of the college campus; good knowledge of computer skills with general knowledge of Windows.
• Ability to communicate clearly in writing and orally; ability to use a radio as a communication device; ability to maintain records and reports; ability to follow oral and written instructions; ability to write legibly; ability to perform calmly and efficiently in emergency situations; ability to deal courteously with the public; good judgment and mental