Public Safety Ambassador (Unarmed Security Officer)

About the role

The Public Safety Ambassador at CityWalk BHM (CWB) plays a vital role in maintaining safety and security within CityWalk at the BJCC. This includes patrolling the area, enforcing rules, educating visitors, conducting patrols, providing visitor services, and responding to emergencies.

Responsibilities

• Enforce CWB rules, regulations and respond to violations related to safety and security.
• Circulate throughout City Walk BHAM by following post orders and instructions, ensuring safety and security for all and visitors and personnel.
• Identify, report, and respond to safety and security violations, suspicious activity, or criminal behavior.
• Respond to accidents, medical emergencies, search and emergency operations.
• Aid in crowd control during events and act as a deterrent to crime through visible patrol.
• Work closely with local law enforcement to address security concerns and criminal activity.
• Operate a bicycle, golf cart, motor vehicle or Trikke, and associated equipment in all weather conditions to make rounds and be visible.
• Maintain a strong knowledge of security best practices and use of security equipment.

Requirements

• Three (3) years’ experience in security, military or law enforcement, with one (1) year face-to-face customer service experience preferred.
• A High School Diploma or G.E.D.
• A valid State of Alabama Driver License.
• Ability to ride a bicycle for a minimum of 15 miles per day.
• Ability to walk and stand for long periods of time & work outside in the elements.

Qualifications

• Capable of working independently without continuous supervision.
• Ability to speak, read, and write the English language.
• Strong work ethic and commitment to safety and security.
• Ability to enforce CWB rules and policies.
• Ability to remain calm in emergency situations.
• Excellent surveillance and observation skills.
• Demonstrate the ability to interact with the public in a professional, positive and confident manner.
• Working knowledge of the occupational hazards and applicable safety precautions associated with assigned work.
• Effectively manage conflict in a diplomatic and professional manner.
• Proficient with basic computer and general office equipment.

Skills

• Accountability
• Interpersonal Skills
• Customer Service
• Communication
• Active Listening
• Conflict Management
• Adaptability
• Risk Assessment
• Detail Oriented
• Problem Solving
• Responsiveness
• Dependability
• Safety Focus
• Organizational Skills
• Training and Development

Benefits

No specific benefits are mentioned in the job posting.

Pay

No specific pay details are provided in the job posting.

Schedule

No specific schedule details are provided in the job posting.