Public Relations Specialist - Hospitality Services
About the role
The Public Relations Specialist - Hospitality Services is based in Madison, Wisconsin and supports guest communications, property support, and reservation workflows. This position combines hands-on execution with reliable documentation and collaboration across operational and technical teams. Initial priorities include preparing an accurate communications calendar and a reusable media briefing package, reviewing the current process, agreeing on a baseline with stakeholders, identifying the most useful improvement to deliver, and reporting results using appropriate measures while explaining any unresolved dependencies.
Responsibilities
- Draft communications
- Maintain media materials
- Monitor public feedback
- Coordinate stakeholder announcements
- Apply these responsibilities to guest communications, property support, and reservation workflows
- Work with process owners to plan around fluctuating occupancy and time‑sensitive guest service needs
- Identify problems early, record the evidence behind recommendations, and coordinate handoffs so agreed work is completed accurately
Qualifications
- 2+ years of relevant professional experience or equivalent demonstrated project work
- Demonstrated capability in press writing, message development, media monitoring, and stakeholder communication
- Experience supporting hospitality services is preferred
- Ability to document decisions, communicate clearly, and handle business information responsibly
Schedule
Full-Time, On-site in Madison, Wisconsin
Pay
Estimated annual cash compensation: USD 63,500 to 86,000 (illustrative range centered on a national occupational benchmark; local pay, seniority, incentives, and benefits require employer review; no benefits or incentive plan is asserted)