Public Relations Account Supervisor

Responsibilities

• Manage day-to-day responsibilities of the firm’s largest accounts
• Provide thoughtful, forward-thinking communications counsel to the client and account team
• Actively communicate with clients as required, assuming an increasingly senior role in addressing client concerns and exceeding client expectations
• Participate and lead client calls with the team as well as independently and directly with client contacts
• Provide strategic input, analysis, and feedback on client calls in addition to providing updates
• Support internal account team to ensure understanding and expectations of client needs
• Develop strategic internal and external comms plans that reflect the client’s goals and objectives and demonstrate modern PESO tactics reflective of the brand
• Regularly audit clients’ existing internal communications platforms and content; provide strategic recommendations to optimize content and channels
• Partner with the client via regular calls and email communications to manage fast-moving projects and timelines
• Create program strategies and activation plans, inclusive of objectives, messaging, messengers/SMEs, editorial calendar, tactical roadmap, and timeline
• Create copy for regular internal communications across a variety of tactics: weekly email campaigns, radio program scripts, town hall presentations and scripts, lunch-and-learn talking points, video scripts, and more
• Partner with the client to measure impact of internal and external communications programs
• Deliver executional excellence across all PR tactics, including but not limited to: regional and national media relations, event planning and management, community relations, content development, internal comms, message development, speaking engagements, other outreach
• Manage budget and timelines
• Mentor junior staff; ensure that timelines and expectations are met and delivered
• Report and merchandise client work, communicate results to clients regularly
• Stay current and gain proficiency on new software platforms that impact the practice of PR
• Stay current and add to personal understanding of issues, processes, terms, products, and regulations specific to client’s industry

Qualifications

• 6-7 years of experience in communications/public relations role – agency or equivalent client-side PR experience
• An undergraduate degree in communications, public relations, journalism, marketing, or a similar major
• Demonstrated corporate communications expertise in healthcare and/or health insurance
• Comprehensive b2b communications experience
• Experience planning and executing large-scale PESO communications plans
• Experience working on an integrated agency team is a plus
• Proficiency in Microsoft Office suite, Google suite, Monday.com, media monitoring tools, email marketing platforms, and social listening tools