Account Supervisor - Public Relations

Responsibilities

• Serve as the primary point of contact for assigned clients, building strong relationships throughout the organization and ensuring high-quality service delivery.
• Provide high-impact strategic counsel and recommendations to clients.
• Manage day-to-day client activities, including communication, research, planning, implementation and evaluation of marketing activities, and paying careful attention to budgets, resources, deadlines, and client expectations.
• Have the ability to multitask in a fast-paced, deadline-driven environment.
• Deliver high-quality written and verbal content and present persuasively.
• Bring a big-picture view to developing and executing strategic programs that meet clients' business and marketing goals, predicting and planning outcomes, and directing efforts for meaningful results.
• Build and maintain strong relationships with key journalists (including national media), influencers, and other stakeholders to drive media coverage and brand awareness.
• Support clients during crisis situations with clear, concise strategies and recommendations.
• Oversee client budget and monthly billing and financial forecasting.
• Effectively upsell clients to grow account revenue.
• Lead new business efforts to acquire new clients, including research and proposal preparation.
• Be an excellent and skilled writer.
• Possess a strong attention to detail and the ability to coach others in writing.
• Be able to effectively develop media materials that follow AP style and are aligned with client strategy.
• Plan and execute media and other events.
• Collaborate effectively across the agency with other internal teams.
• Create high-level positioning and messaging for clients.
• Effectively manage, coach, and develop team members with a focus on creating a great employee experience and retention.
• Proactively identify beneficial training and development opportunities.

Qualifications

• 5+ years of public relations and/or corporate communications experience
• 2+ years of proven project management experience
• 2+ years of direct experience supervising people and team management experience
• 3+ years of experience managing clients, including planning, budgeting, and utilization
• Expertise with marketing communications, content marketing, social media, and paid media, preferred
• Excellent writing, editing, and presentation skills
• True passion for brand storytelling through social media, branded content, blogs, and beyond
• Deep industry knowledge and media relationships
• Understanding of complex products, services, and solutions