Public & Labor Lead Director, Client Services- Mid-Atlantic Region

Responsibilities

• Oversee and direct account management staff, planning and organizing goals and projects
• Monitor performance measures to ensure consistent service to clients and brokers
• Implement processes to meet regional service goals
• Avoid attracting and retaining high-caliber, diverse talent and coach staff effectively
• Look for opportunities to enhance customer satisfaction and team efficiency
• Lead process improvement initiatives for productivity and customer service
• Provide regular updates to senior leadership on operational successes
• Organize product training and development seminars for staff across locations

Qualifications

• 7-10 years of health insurance account management experience with leadership in account management development
• Proven experience managing account management teams
• Successful track record in building relationships with consultants and customers
• Strong communication, negotiation, and interpersonal skills
• Strategic thinker with measurable business results
• Health & Life license is required

Pay

$100,000 – $231,540 annually

Schedule

Remote - US based candidates only, no visa sponsorship available