Public Information Investigator (Outreach)

About the role

Under the supervision of a Deputy Labor Commissioner Supervisor (Senior Deputy) or designee, the incumbent conducts intake consultation assessments with members of the public for various programs within the Labor Commissioner’s Office (LCO). The role supports a smooth intake process for individuals seeking guidance and assistance with submitting claims, complaints, applications, and/or reports, and works closely with program subject matter experts to align public outreach initiatives, educational events, and intake activities with the Division’s vision, goals, and objectives.

Responsibilities

• Develop and prepare documented referrals to other units.
• Attend field events to educate the public on labor laws.
• Apply analytical methods to assess potential violations involving liable employers in claim and report‑processing activities.
• Participate in field events and collaborate on translated Spanish outreach materials.
• Provide information to a broad audience, including underserved and vulnerable workers, worker and employer community‑based organizations, and other key stakeholders throughout California.
• Utilize Spanish language proficiencies to communicate with monolingual parties, witnesses, and stakeholders when Spanish is the primary language.
• Travel throughout California as required to support intake activities and assist other offices with conferences.
• Maintain a high‑volume, fast‑paced office environment handling wage claims and interfacing with the public.

Requirements

• Fluency in the Spanish language; if the State of California does not have a current record documenting fluency, candidates must successfully pass an approved language fluency test prior to hire.
• If using education to meet one of the patterns of the minimum qualifications, submit a copy of your degree or transcripts with the application package.
• Must successfully pass the Bilingual Proficiency assessment.
• Eligibility: be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility.
• Ability to work in a team, promote cooperation, and take responsibility for individual actions to achieve consistent results.

Skills

• Teamwork and collaboration: promotes team cooperation, encourages participation, capable of cross‑functionality.
• Analytical methods for assessing potential violations.
• Effective communication in Spanish and English.
• Organizational skills for preparing referrals and documentation.

Schedule

Irregular work schedule at times, with travel required throughout California.