Public Information Investigator

About the role

The Labor Commissioner’s Office (LCO) Public Information Unit (PIU) seeks a bilingual Labor Compliance Representative to conduct intake consultations for the public on labor law claims, complaints, applications, and reports. Under supervision, the incumbent performs initial assessments, prepares documented referrals to program units, educates the public on labor laws, and applies legal theories to identify potential violations by employers. The role supports wage theft enforcement and ensures earned wages reach California workers.

Responsibilities

• Conduct intake consultations in person or by phone, including walk-ins and appointments, to gather details on newly filed claims, applications, or reports of labor law violations.
• Assess incoming cases, determine appropriate program referrals, and prepare clear, documented recommendations for further processing.
• Educate the public on relevant labor laws and rights, including wage and hour protections.
• Apply legal and policy knowledge to evaluate potential violations and support enforcement actions.
• Coordinate and lead intake workshops or clinics to improve public understanding of LCO programs.
• Collaborate with team members and other units to ensure smooth transitions and consistent service delivery.
• Take responsibility for individual actions to meet team and organizational goals.

Requirements

• Fluency in English and Spanish (must pass a bilingual proficiency assessment if not already documented by the State).
• Ability to communicate effectively with monolingual Spanish speakers and stakeholders.
• Experience or aptitude for public-facing consultation, including handling high-volume inquiries and frequent interruptions.
• Basic familiarity with labor laws, claim processes, and office software (e.g., computers, telephones, office equipment).
• Demonstrated commitment to teamwork, collaboration, and cross-functional support.

Qualifications

• Eligibility for appointment through an employment list, transfer, reinstatement, LEAP, or SROA/Surplus status in accordance with 2 CCR 249.3.

Skills

• Strong interpersonal and communication skills for public consultation and education.
• Attention to detail in documenting referrals, assessing claims, and preparing written materials.
• Cultural competence and commitment to diversity, equity, and inclusion in public service.
• Ability to work in a fast-paced, high-volume office environment.

Special Requirements

• Must successfully pass a bilingual proficiency assessment in Spanish if not already documented by the State of California.
• Applicants must submit a Statement of Qualifications (SOQ) of no more than one page addressing: “Describe a time when you used your Spanish language skills to assist a member of the public. What was the specific situation, and what was the outcome?”