Public Health Office Assistant

About the role

Under general supervision, performs county health department office work of average difficulty in a medical office/clinic setting and performs administrative-related work as required.

Responsibilities

• Endorse all health department services for which each patient may be eligible.
• Help achieve goals by maintaining a supportive team environment.
• Properly register patients by maintaining clinic flow, obtaining and verifying insurance information, checking immunization status, updating contact information, eliminating duplicates, and toggling between multiple systems to verify correct information.
• Refer to guidelines, manuals, and CHS policies/SOP to ensure accurate processes are followed.
• Provide Vital Records services according to policy, procedure, and directives.
• Review birth and death certificate requests in a timely manner and appropriately print, document, and receipt each certificate issued.
• Maintain 100% security of the cash box by adhering to segregation of duties procedures and notify leadership when problems arise.
• Accurately scan and index all required documents into the electronic system within 48 hours.
• Appropriately schedule appointments according to CHS Booking Guidelines.

Requirements

• Education equivalent to graduation from a standard high school.
• Experience equivalent to two years of full-time customer service delivery and/or clerical/office work.

Substitution of Experience for Education

Qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).

Substitution of Education for Experience

Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).