Public Benefits & Resources Coordinator

About the role

The Mission of the Blue Ridge Area Food Bank is to improve food security through equitable access to good nutrition and the resources that support health and well-being.

Responsibilities

• Increase access to public benefits and wraparound resources for food-insecure individuals and families across central and western Virginia through community outreach, partner engagement, training facilitation, referral network development, and limited direct guest assistance.
• Work closely with food pantries, healthcare providers, community organizations, and local agencies to strengthen referral systems that promote food and financial security.
• Support community education related to SNAP and other public benefits programs while helping build long-term partnerships that improve household stability and access to supportive services.

Requirements

• Minimum one year of direct experience in community outreach, case management, or human or social services.
• Knowledge or understanding of SNAP or other public benefit program eligibility requirements and application processes.
• Excellent communication and interpersonal skills; comfortable developing educational content and delivering training sessions.
• Strong experience with and proficiency in Microsoft products (e.g., Word, Excel, PowerPoint), data management, and reporting tools. Canva preferred.
• Experience using CRM software (e.g., Salesforce, Unite Us) preferred.
• Bachelor's degree in social work, human services, public health, or a related field preferred, and/or relevant work experience in direct services, community outreach, or human/social services desirable.
• Experience building and maintaining relationships with community organizations and partners preferred.
• Nonprofit experience desirable.
• Bilingual, Spanish/English desirable.
• Travel throughout the northern and western regions to partner agencies, program sites, healthcare organizations, and other community partners is required and may exceed 20%.
• Must have a valid driver's license with a safe driving record.

Qualifications

• Bachelor's degree in social work, human services, public health, or a related field preferred, and/or relevant work experience in direct services, community outreach, or human/social services desirable.
• Experience using CRM software (e.g., Salesforce, Unite Us) preferred.
• Strong experience with and proficiency in Microsoft products (e.g., Word, Excel, PowerPoint), data management, and reporting tools. Canva preferred.
• Knowledge or understanding of SNAP or other public benefit program eligibility requirements and application processes.
• Excellent communication and interpersonal skills; comfortable developing educational content and delivering training sessions.
• Experience building and maintaining relationships with community organizations and partners preferred.
• Nonprofit experience desirable.
• Bilingual, Spanish/English desirable.
• Travel throughout the northern and western regions to partner agencies, program sites, healthcare organizations, and other community partners is required and may exceed 20%.
• Must have a valid driver's license with a safe driving record.

Skills

• Community Outreach
• Case Management
• Public Benefit Program Eligibility
• Training Facilitation
• Referral Network Development
• Community Education
• Microsoft Products (Word, Excel, PowerPoint)
• Data Management
• CRM Software (Salesforce, Unite Us)

Benefits

Effective and healthy work culture, competitive compensation, and excellent benefits.

Pay

Hiring range for this position is $21.88 to $24.28 per hour, depending on experience.

Schedule

Full-time position.

Contact Information

To be considered for this role, please submit a cover letter and resume, or a cover letter and BRAFB application, to humanresources@brafb.org or mail to BRAFB, Human Resources Office, P.O. Box 937, Verona, VA 24482. The position will remain open until filled.

To obtain an employment application, to learn more about the Blue Ridge Area Food Bank, or to view other vacancies, please visit www.brafb.org.