Public Area Attendant - Reserve

Reports to: Public Area Supervisor | Department: Public Area | Shifts: Day, Swing, and Graveyard

About the Role

The Public Area Attendant is responsible for maintaining a clean, sanitary, and welcoming environment throughout all public areas. This includes responding promptly to requests such as drink spills, biohazards, or guest assistance. The attendant performs all duties in accordance with departmental standards and consistently meets or exceeds performance expectations while adhering to all company, safety, and department policies and procedures. The role fosters teamwork, provides excellent guest service, anticipates guest needs, and builds brand loyalty by living the JW Marriott Core Values.

Qualifications

• High School Diploma or GED
• Previous housekeeping experience in a hotel, resort, or similar environment
• Ability to verbally communicate effectively with guests and team members
• Strong attention to detail to ensure cleanliness standards are consistently met
• Effective time management, including the ability to prioritize tasks and work independently
• Dependability and strong work ethic, with the ability to follow established procedures
• Ability to work in a fast-paced environment while maintaining a positive and professional demeanor
• Basic problem-solving skills, especially when responding to spills, hazards, or guest needs
• Physical stamina, including the ability to stand, walk, bend, and lift for extended periods
• Teamwork skills to collaborate smoothly with housekeeping, maintenance, and other departments
• Must be able to speak and understand basic English to ensure safe performance of job duties and effective communication with guests and team members

Responsibilities

• Lobbies and Common Area:
  • Clean and sanitize all glass doors, handle doors, ADA bars, chairs, handrails, tables, and counters within public areas
  • Clean fingerprints, smudges, or dirt on doors, glass, tables, and counters as needed
  • Vacuum all carpets as needed
  • Dust mop and damp mop all tile flooring, using caution signs to prevent guest or associate injury
  • Clean and sanitize all 6 guest elevators and 2 employee elevators (including elevator tracks)
  • Dust all furniture, including table and chair legs
  • Clean phone booth areas, business center, and computer desks (wipe phones, ledges, monitors, keyboards)
  • Empty and clean all trash cans and replace plastic bags throughout the property
  • Clean and refill ashtrays as needed
  • Report and/or address all maintenance issues or safety hazards as appropriate
• Grounds, Spa, Pool, and Common Area:
  • Clean and sweep pathways, pool bar, pool restrooms, pool deck, Ceres’s patio, and Parian patio
  • Clean and sanitize pool/spa restrooms, stools, toilets, doors, floors, and showers
  • Clean and sanitize waiting room, showers, toilets, sinks, sauna, steam room, and Jacuzzi
  • Clean and sanitize fitness room (equipment, restrooms, furniture, pictures, etc.)
  • Replenish restroom, pool, shower, and fitness room supplies as needed (towels, toilet paper, Kleenex, hand soap, personal product dispensers, etc.)
  • Clean and empty trash cans at the pool, cabanas, pool deck, Jacuzzi, and guest valet at both lobbies
  • Power wash pathways, cabanas, patios, and all pool furniture
  • Polish the Valencia escalator and check all stairwells
  • Clean and sanitize furniture, floors, and all guest areas at the different restaurants
  • Follow appropriate cleaning and disposal procedures for biohazards and/or bloodborne pathogens, adhering to OSHA regulations
  • Report and/or address all maintenance issues or safety hazards as appropriate
• Restrooms:
  • Clean and sanitize all restroom areas in the hotel, including:
    • Toilets, rims, bases, bowls, seats, lids, hinges, pipes, and tanks
    • Sinks, pipes under sinks, and urinals (when applicable)
    • Floors (sweep as needed and mop twice per shift)
    • Stalls, sides, fixtures, doors, door handles, and hinges
    • All furniture, walls, and artwork
    • Mirrors, doorways, thresholds, handles, and door jambs
  • Polish metals and dust high items and vents
  • Replace restroom supplies as needed (paper towels, toilet paper, tissue, hand soap, personal product dispensers, etc.)
  • Empty trash receptacles and replace trash bags
  • Maintain restroom sweep log
  • Ensure all supply closets are clean and organized

Essential Job Functions

• Work is performed in various environments throughout the property, including public areas, restrooms, pool/spa, and fitness rooms
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality
• The noise level in the work environment is usually moderate but can become loud on the casino floor
• Smoking is permitted in casino areas per Nevada state regulations
• Interact professionally and courteously with management, fellow associates, and guests
• Communicate effectively in verbal interactions with guests and coworkers
• Sustain prolonged periods of standing and walking throughout the shift
• Perform frequent bending, reaching, and other physical movements required for cleaning tasks
• Transport, push, pull, and maneuver carts and equipment weighing up to 80 lbs
• Lift and carry items weighing up to 80 lbs as needed
• Maintain coordination of eyes and hands to safely and efficiently perform cleaning tasks
• Operate standard housekeeping tools, equipment, and cleaning machinery
• Apply basic math skills for inventory counts and supply handling
• Read and accurately distinguish letters, numbers, symbols, labels, and written instructions
• Understand and comply with all policies and procedures, job expectations, daily memos, chemical labels (MSDS/SDS), and safety guidelines
• Work safely with and around cleaning chemicals, following all proper handling and PPE protocols