Public Area Attendant

Overview

Viceroy Hotels & Resorts is introducing a new luxury hotel and for-sale residence in Ketchum, Idaho. The property will be the first of its kind in Sun Valley, featuring 73 guest rooms and 12 single-level penthouse residences with stunning views of the Rocky Mountains. The Public Area Attendant role will contribute to the hotel's commitment to providing exceptional, personalized service.

Responsibilities

• Maintain cleanliness and presentation standards throughout all public areas of the resort, including lobbies, corridors, elevators, public restrooms, fitness center, meeting spaces, restaurants, pool areas, offices, entrances, stairwells, and back-of-house areas.
• Ensure all assigned areas remain clean, organized, sanitized, and presentation-ready throughout the shift.
• Vacuum corridors, clean floors and surfaces, empty trash, dust furniture and fixtures, and maintain overall public area appearance.
• Maintain cleanliness and sanitation standards in all public restrooms and guest-facing spaces.
• Adhere to established project cleaning schedules and deep-cleaning assignments.
• Support Room Attendants and Housekeeping operations by delivering linens, removing trash, transporting soiled linens, and assisting with operational needs as necessary.
• Maintain housekeeping closets, service areas, and storage spaces in an organized and properly stocked manner.
• Report maintenance concerns, safety hazards, damage, or operational issues promptly to Housekeeping leadership.
• Handle Lost & Found items in accordance with hotel procedures and confidentiality standards.
• Utilize proper radio and internal communication etiquette when communicating with team members.
• Practice safe work habits and follow all chemical handling, sanitation, safety, and PPE procedures.
• Maintain cleanliness and presentation of outdoor guest areas, entrances, and designated exterior spaces as assigned.
• Support additional housekeeping and cleaning responsibilities, including assisting with guestrooms when operationally necessary.
• Attend required meetings, trainings, and departmental lineups.
• Perform other duties as assigned by management.

Qualifications

• High School diploma or equivalent.
• Experience in a hotel or a related field preferred.
• Previous Housekeeping experience highly preferred.
• Flexible and long hours sometimes required.
• Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Able to stand during entire shift.
• Effective verbal and written communication skills, with all levels of employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Effective problem-solving and decision-making skills.
• Confidentiality and initiative.
• Productivity and cross-training ability.