Public Area Attendant

About the role

The Public Area Attendant works effectively as part of the Housekeeping service team to provide efficient and courteous service. Primarily responsible for, but not limited to, maintaining clean and attractive public areas and restrooms while providing attentive, courteous and efficient service.

Responsibilities

• Clean and sanitize all public areas, including lobbies, hallways, elevators, stairwells, restrooms, and any other high-traffic spaces within the hotel.
• Sweep, mop, vacuum, and dust all surfaces to maintain a clean and orderly environment for guests.
• Ensure that public restrooms are stocked with essential supplies (e.g., toilet paper, soap, hand sanitizer) and are maintained in a clean, sanitary condition throughout the day.
• Spot clean or address spills, dirt, or debris immediately to maintain a pristine environment.
• Clean and maintain windows, doors, and furniture in public spaces to ensure a welcoming atmosphere.
• Greet, welcome, and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language.
• Remain attentive to the needs of all guests, providing them with dependable, punctual, and enthusiastic service.
• Provide courteous, friendly, and efficient service to all internal and external guests.
• Thank guests with genuine appreciation.
• Identify opportunities to optimize performance and create value by challenging existing processes; encouraging innovation and driving necessary change.
• Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind. Immediate follow-up with a leader is expected.

Requirements

• Previous related guest service experience dealing directly with the public and acquired general knowledge of basic customer service skills.
• Passion for cleanliness and attention to detail.
• Ability to communicate and comprehend English language sufficient to understand information such as labels and instructions and answer basic guest requests and to effectively communicate both verbally and written with all levels of guests and team members.
• Ability to learn and work with technology including devices such as computers, iPods and iPads.
• Excellent time management skills and can work in a fast-paced environment.
• An honest person with a high level of integrity.
• Good interpersonal skills.
• Should possess and display high levels of energy since the job demands that you clean a varying number of rooms a day depending on business needs.
• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to regularly lift, carry, push, pull and/or move up to 50 pounds occasionally, 30 pounds frequently and 25 pounds constantly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Able to follow directions and work in a team environment.
• Able to effectively cope with change, handle risk and uncertainty comfortably, able to shift gears at a moment’s notice while being composed under pressure.

Qualifications & Skills

• Passion for cleanliness and attention to detail.
• Ability to communicate and comprehend English language sufficient to understand information such as labels and instructions and answer basic guest requests and to effectively communicate both verbally and written with all levels of guests and team members.
• Ability to learn and work with technology including devices such as computers, iPods and iPads.
• Excellent time management skills and can work in a fast-paced environment.
• An honest person with a high level of integrity.
• Good interpersonal skills.
• Should possess and display high levels of energy since the job demands that you clean a varying number of rooms a day depending on business needs.
• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to regularly lift, carry, push, pull and/or move up to 50 pounds occasionally, 30 pounds frequently and 25 pounds constantly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Able to follow directions and work in a team environment.
• Able to effectively cope with change, handle risk and uncertainty comfortably, able to shift gears at a moment’s notice while being composed under pressure.