Public Adjuster I

Core Values

We Show Up with G.R.I.T.: Go-Getters, Relationship Builders, Intelligent Experts, Truth Champions

Role

APA is currently expanding and is looking for motivated individuals to come onboard as public adjusters. The Public Adjuster I is a professional claims handler who advocates for the policyholder in appraising and negotiating a claimant's insurance claim throughout the claim process. The PA works well in a rapid paced environment, model behaviors that reflect APA’s core values and reports to a Managing Public Adjuster. The purpose of a PA I is to develop foundational skills in claims handling, client communication, and documentation while supporting more senior adjusters. The PA I will learn to manage claims with structured guidance.

Responsibilities

• Assist in managing assigned claims with support and guidance
• Learn and apply policy interpretation and coverage fundamentals
• Promptly handle claims that are assigned, creating a positive client experience
• Conduct onsite inspections (with direction or supervision as necessary)
• Capture photos and measurements to accurately measure losses
• Prepare detailed scope and cost estimates (including using experts when needed)
• Investigate claims thoroughly and present strong cases to negotiate settlements for clients.
• Follow internal processes, documentation standards, and timelines
• Maintain timely client communication and expectations
• Draft reports and claim documentation
• Properly document claim files pursuant to company standards
• Effectively and efficiently utilize support teams such as legal, engineering, and leadership where needed to resolve claims and maximize value for our clients
• Be a good team player and assist others where needed. This may include mentoring junior staff members in various situations.
• Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Qualifications

• 0–2 years claims, construction, property, insurance, legal, or related experience
• State Public Adjuster License (or ability to obtain)
• Strong writing, organization, follow-through, and professionalism
• Understanding of the insurance Industry standards, policies applicable laws and regulations
• Construction knowledge and experience

Benefits

• Salary: Salary: $80,000- 105,000 annually plus up to 10% bonus
• 401(k) with 3% non-elective contribution.
• Health, dental and vision insurance. Along with voluntary selections as well.
• Generous paid holidays and paid time-off.
• Opportunities for career advancement and professional growth.
• Car and phone allowance, if needed.

KPI's

• Client satisfaction scores
• Response & follow-up timeliness
• Documentation accuracy
• Claim cycle time
• Learning progression benchmarks
• Financial goals

Pay

$80,000- 105,000 annually plus up to 10% bonus

Schedule

Onsite 5 days a week in Glendale, CA or Newport Beach, CA.