Property Adjuster I

This is a remote, work-from-home position in North Carolina. The selected candidate will ideally live in Boone or Watauga County and/or surrounding areas. Salary range is for this level and may vary based on the actual level of role hired for. This range represents a national range; actual salary will depend on several factors including scope and complexity of the role, skills, education, training, credentials, location (State), and experience of the applicant, as well as the level of the role. Position may be eligible for an annual bonus payment.

About the Role

Exercises independent discretion or judgment in handling property claims within a designated level of authority. Responsible for servicing assigned territory and may handle litigated claims. A company car and equipment to work from home will be provided.

Responsibilities

• Contacts policyholders regarding property claims within level of authority.
• Conducts investigations, interviews insureds and witnesses, inspects damage, and prepares estimates.
• Evaluates and makes recommendations regarding coverage of claims.
• Handles property claims within designated authority; sets and maintains adequate reserves.
• Obtains and reviews reports, statements, records, and related materials as required; evaluates information to determine coverage and total value of claim.
• Determines payments and issues checks or declines payment as required.
• Documents claim files and submits final report to file for closure.
• Identifies subrogation situations and initiates appropriate action.
• Services assigned territory and brings assigned claims to conclusion.
• Interacts with agents and district sales managers on matters of mutual concern.
• Handles property claims involving damages or coverage; may handle litigated claims, including negotiating with plaintiff attorney or coordinating litigation with defense counsel.
• Develops and applies a working knowledge of estimating practices and procedures relating to the adjustment of property claims.
• Attends industry-related training programs and other training sessions to stay current on policy changes, interpretation, or new legislation.
• Successfully completes Technical Learning Center Training within one year of hire date.
• Participates on Catastrophe Team when required.
• Serves on catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

Requirements

• High School Diploma or GED and two years of claims handling experience, or equivalent required; or
• High School Diploma or GED and successful completion of ERIE-sponsored formal education; or
• Bachelor’s Degree required.
• Must live in the assigned territory unless a change is approved by the company.
• Willingness to pursue and complete Technical Learning Center Training required.
• Successful completion of AIC 33 and AIC 35 preferred.
• Willingness to obtain and maintain any required licenses.
• Valid driver’s license and good driving record required.
• Ability to drive/travel regularly within the assigned territory.
• Good time management and organization skills preferred.

Physical Requirements

• Use of Personal Protective Equipment (PPE) is required for this role.
• Ability to move over 50 lbs using lifting aide equipment; Often (20-50%)
• Climbing/accessing heights; Rarely
• Driving; Frequent (50-80%)
• Lifting/Moving 0-20 lbs; Often (20-50%)
• Lifting/Moving 20-50 lbs; Often (20-50%)
• Manual keying/data entry/inputting information/computer use; Often (20-50%)
• Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)

Skills

• Values Diversity
• Nimble Learning
• Self-Development
• Collaborates
• Customer Focus
• Information Management
• Cultivates Innovation
• Optimizes Work Processes
• Job-Specific Knowledge
• Instills Trust
• Ensures Accountability
• Decision Quality

Benefits

• Premier health, prescription, dental, and vision benefits for you and your dependents; coverage begins your first day of work.
• Low contributions to medical and prescription premiums; ERIE currently pays up to 97% of employees’ monthly premium costs.
• Pension plan (vested after five years of service).
• 401(k) with up to 4% contribution match (offered in addition to the pension).
• Paid time off: vacation, personal days, sick days, bereavement days, and parental leave.
• Career development, including tuition reimbursement for higher education and industry designations.
• Company-paid basic life insurance; short- and long-term disability insurance.
• Orthodontic coverage for children and adults.
• Adoption assistance; fertility and infertility coverage.
• Well-being programs.
• Paid volunteer hours for community service.
• Dollar-for-dollar matching of charitable gifts each year.

Pay

Salary range: $56,367.00 – $90,040.00.