PTS Service/Installation Technician - Savannah, GA

Responsibilities

• Provide IT technical support for the Savannah, GA area to primarily include installation, and repair and preventive maintenance of IT hardware in Publix retail stores.
• Install and lifecycle the IT hardware including: Desktop computers, Servers, Laser and thermal printers, Point of Sale systems, Barcode scanners, Weighing devices, Networking systems.
• Support Publix retail stores through on-site visits.
• Travel between store locations to perform technical tasks.
• Overnight travel/work to complete requests, remodels, and life cycling of IT hardware is required.
• Participate in after-hours on-call rotation.
• Augment support in other geographic areas when required.

Requirements

• Candidate must live in Savannah, GA, or surrounding area, or must be willing to relocate there upon acceptance of the position.
• Associate degree in information technology, or equivalent technical experience.
• 1+ year of PC/Technical support experience.
• Basic understanding of IT hardware and industry standards.
• Basic understanding of Windows Operating Systems.
• Basic understanding of thermal and laser printing.
• Analytical and troubleshooting skills.
• Cable management and troubleshooting skills.
• Computer and electronic equipment installation skills.
• Must be at least 20 years of age.
• Must have a valid driver license and maintain an excellent driving record.
• Ability to lift to 75 lbs.
• Ability to climb and work on a ladder.
• Ability to crouch, kneel and work in confined areas for extended periods.
• Ability to use hand and power tools.

Qualifications

• Certifications in the field of electronics or Computer Science, such as: Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, Lexmark Certification.
• 3+ years of PC/Technical support experience.
• Understanding of the Publix retail environment.