Installation Service Technician

About the role

TraXtion is dedicated to fostering a collaborative and innovative environment where employees can grow professionally and contribute to the advancement of automotive technology.

Responsibilities

• Travel to customer sites for equipment installations and service calls, providing timely, professional, and high-quality support.
• Conduct site surveys to determine optimal equipment placement and installation requirements.
• Install all necessary hardware, cables, and molding for TraXtion systems, ensuring functionality and compliance with safety standards.
• Perform diagnostic testing, troubleshoot issues, and collaborate with support and engineering teams to resolve technical challenges.
• Operate and maintain tools, equipment, and power tools (e.g., hammer drills, drill drivers) safely and efficiently.
• Document installation details, service activity, and system performance for each task.
• Provide clients with clear verbal and written instructions for equipment operation and maintenance.
• Maintain familiarity with TraXtion product lines, including hardware specifications and system updates.

Requirements

• High school diploma or equivalent (trade school or college degree preferred).
• Minimum 3 years of experience installing, servicing, or troubleshooting technical equipment.
• Strong mechanical and problem-solving skills with the ability to work independently.
• Proficiency with PCs, tablets, and Microsoft Office applications.
• Ability to lift up to 80 lbs. and work in varied environments (indoor/outdoor, ladders, confined spaces).
• Valid driver’s license and ability to travel up to 90% (including Canada, Hawaii, and Puerto Rico).

Qualifications

• Experience with Ethernet/network systems.
• Prior experience in technical field installations or servicing electronic/mechanical systems.
• Excellent customer service and communication skills with a professional, client-focused demeanor.

Skills

• Technical proficiency in equipment installation and troubleshooting.
• Strong mechanical and problem-solving skills.
• Proficiency with PCs, tablets, and Microsoft Office applications.
• Effective communication and customer service skills.

Benefits

• Competitive pay and performance incentives.
• A comprehensive benefits package covering health, finances, and work-life balance.
• A supportive team culture with regular recognition and development opportunities.
• Paid time off, holidays, and flexible scheduling options (where applicable).
• Access to tools, resources, and programs that support personal and professional growth.
• An inclusive workplace where diverse perspectives are valued and respected.

Pay

Competitive compensation based on experience and qualifications.

Schedule

Flexible schedule with potential for remote work, depending on project needs and company policy.