PTP Stakeholder Support Lead – Procure-to-Pay Operations

Responsibilities

• Oversee end-to-end PTP Stakeholder Support including intake, triage, routing, resolution, and closure for invoice, payment, vendor setup, and policy inquiries.
• Establish and enforce SLAs and a structured escalation framework across business units and geographies.
• Serve as primary point of escalation for unresolved or high-priority inquiries and partner with Invoicing, Disbursements, Procurement, and Supplier Onboarding to close process gaps.
• As SME for Oracle Fusion ERP migration, ensure team readiness, communication, FAQs, and hypercare support.
• Manage volume spikes during cutover and stabilization, including temporary resourcing and prioritization.
• Capture and analyze inquiry trends to inform stabilization priorities and continuous improvement.
• Lead structured root cause analysis and drive permanent fixes with cross-functional teams.
• Build and maintain a knowledge base to improve first-contact resolution and reduce repeats.
• Define and monitor KPIs, and deliver executive dashboards and reporting.
• Lead, mentor, and develop a globally distributed support team with clear performance standards, training, SOPs, and scripts.

Requirements

• 10+ years of AP/PTP experience with 4+ years in Director or VP-level leadership.
• Expertise across the AP/PTP lifecycle including invoicing, payments, and vendor management.
• Familiarity with Oracle Fusion AP modules.
• Experience building or leading a service desk or inquiry management function in finance or shared services.
• Strength in root cause analysis, problem solving, and translating trends into improvements.
• Proven leadership of large, globally distributed teams in change-intensive environments.
• Executive stakeholder management and communication skills.
• Hands-on experience with ticketing systems such as ServiceNow.
• Experience with AI-enabled support tooling for triage, routing, or knowledge assistance.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, or a related field.

Skills

• Oracle Fusion ERP migration support experience.
• SOX knowledge for PTP controls.
• Media or large enterprise background.
• Global shared services exposure.

Pay

$75.00 to $80.00/hr.

Schedule

On-site 5 days/week in either Nashville, TN or New York, NY.