PT Service Agent

Key Responsibilities

• Provides customer service, sales and operational support for the Service Center
• Answers phone and greets visitors
• Solves billing problems in relation to the Service Center
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales/Service to resolve customer problems
• Affords assistance with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills & Qualifications

• High School Degree or Equivalent required
• Previous experience in customer service/support or related field
• Strong Communication Skills (both oral and written)
• Proficient in Microsoft Office Products (Outlook, Excel, Word)
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work

Physical Requirements

• Must be able to lift up to seventy (70) lbs. occasionally
• Must be able to lift forty (40) lbs. frequently
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly

Employee Benefits & Incentives

Competitive Pay
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities

About the Role

DHL is currently hiring for a Service Agent. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. This position will also ensures compliance with safety, security, regulatory, and company policies.

Pay

$19.45/hr

Schedule

N/A

Benefits

See above under Employee Benefits & Incentives

Qualifications

See above under Skills & Qualifications

Skills

See above under Skills & Qualifications

Benefits

See above under Employee Benefits & Incentives

Pay

See above under Pay

Schedule

See above under Schedule

Qualifications

See above under Qualifications

Skills

See above under Skills

Benefits

See above under Benefits